Omnicard omnicard.com Never Took The Order, Delayed Work Over A Week, No Call Back Internet
We originally contacted Omnicard.com on a monday about mailing out custom visa prepaid cards to people who had won money in a contest at a tradeshow. They were very professional, and we filled out a form on thier website giving our company EIN and more information to get approved to send the cards. We were told we would be approved in 24 hours.
Tuesday rolls around and we do not hear a word from Omnicard. Upon placing a call to them they said they woudl call back with an update. We do not hear back.
Wednesday afternoon I call again. I am told the "bank" is waiting to approve our account. It will be taken care of that day.
Wednesday afternoon I receive an email from our account rep apologizing for the delay, said we should be good to go Friday.
Thursday is a holiday.
Friday I call again. Still no approval. I call again in the afternoon and am told we will have approval that day.
Monday, still no approval. I call and ask to speak to a manager at this point (sending out the cards was time sensitive and we had promised to get them out ASAP.) I was told the manager, John Mouser, would get back to me that day with a resolution. He never called.
Tuesday I called twice. First time I spoke with another member of sales. He said he would have our account rep Uriel call me. He never did. Tuesday afternoon, 2pm, I called Uriel myself. He picked up and said "I am so sorry I will get this taken care of right now, I will call you right back." He never called back.
Wednesday morning I call and ask to speak to a manager again. This time I speak to Ron who tells me "no managers are around at the moment, I will have John Mouser call you..." He never has. I called their parent company Wolfe.com to complain and no one picked up. I then called Giftcards.com their sister company to see if they could give me someone to talk to.
They transferred me to technical support at omnicard. That lady was somewhat helpful but in the end wanted to transfer me back to our account rep, who had been unresponsive and no help.
I finally said forget it, and told them I would place my $5000+ order elsewhere and hungup. I have received calls evey 15-20 minutes since then from them which I have ignored.
Do not do business with this company, they refuse to communicate, never call back, and only care once you take the money off the table. It was a terrible experience.
1 Updates & Rebuttals
Jason Mauser
Pittsburgh ,Pennsylvania,
OmniCard Rebuttal of 1065829
#2UPDATE Employee
Fri, July 19, 2013
We would first like to apologize for the inconveniences Daniel has received when he applied for an apllication to use our services. It is our intent at OmniCard to ensure that all of our clients and furture clients have a great experience with OmniCards solutions.
Due to the nature of our industry (financial) that is highly regulated, it requires OmniCard to perform a great deal of due diligence when we add new clients to prevent any fraudulent activity.
Before we can accept any payment or order from a company, we must follow a compliance check for:
1. The company that is purchasing the prepaid cards
2. The program details of the cards which is specified by the applicant. These program details describe the recipients of the card, the action the recipient must take to receve a card and who are the intended recipients of the card.
The application and approval process can take anywhere from 1 to 10 business days based on the type of company and the program details specified in th application.
In regards to the reported lack of communication, we did return his calls multiple times and left messages on each occasion.
We take great pride in ensuring our customer satisfaction and do apologize for any inconveniences Daniel did occur.
We help hundreds of businesses every month accomplish their goals and we would not be successful if we didn't operate with high customer service standards.