Complaint Review: On site computer repair

 Fooled by the good reviews online (probably all fake) I called this company to fix my Mac. On the phone I explained the problem and they said they would be able to fix it in less than one hour. Technician came two hours late, checked the computer, said that maybe it was a virus but he didn't know for sure, and without fixing anything decided to charge me $71 for "diagnosis", when he wasn't even sure what was causing the problem! I feel scammed, nobody told me on the phone that on top of $75 per hour they also charge other $71 per "diagnosis". I thought they were coming to fix my computer, not to rip me off, the owner of this company is making a killing scamming people. They fixed nothing, didn't tell me what is the problem with the computer, refused to help save the data and raped my wallet. I still don't know why they charged for diagnosis when they didn't diagnose anything, if this is not a scam I don't know what it is. I can't believe how dishonest this company is, I never seen anything like this in my life! I never had any problem with other computer repair companies and is the first time I had such awful, fraudulent and deceptive service. Stay away from this company and take your business elsewhere. They deserve to be sued for the plain fraud they commit with their criminal scheme.