Complaint Review: On The Go Tours

Welcome fellow travelers!  I am reporting on this website to caution all travelers regarding On The Go Tours, also doing business as, Go Travelling LTD London Great Britain.  In summary, On The Go Tours SUCKS!  They have unfair business practices that cost me $ thousands of dollars $.  Check out my website at www.onthegotourssucks.com for the entire story and to sign my guestbook.

Our 9 day King Tut Tour with On The Go Tours (OTG) was to have occurred March 26 through April 3, 2011.  Sounds familiar?  Yes, thats during the time that Egypt was grappling with civil unrest.  Because of escalated violence in Egypt before, during and after the time of my tour, I believe my proactive decision to cancel my trip using all reasonable, prudent person information available to me at that time was a sound decision.  OTG is refusing to refund $3,532.00 for a trip that I canceled with all reasonable prudent person beliefs that OTG would not be able to assure my personal safety in a civil war torn country. 

We booked our travel long before there was any unrest in Egypt.  On January 5, 2011 my credit card was charged for the full cost of the tour.  On January 31, 2011, after weeks of growing unrest in Egypt, and several emails with OTG staff expressing my increasing concern, I contacted OTG to cancel my trip and formally request a full refund.  OTG had my funds for less than 30 days and yet they refuse to refund me?  I made all of my travel arrangements on the Internet and via email, so Im supposing that my demands as a customer requiring service were quite low, certainly not to have warranted a $3,532 fee!



And get this, they advise they wont refund me because, As a company based in the United Kingdom and hence governed by British Law we are obligated to follow the Travel Advice given by that of the British Foreign Office onlywe do not follow the Travel Advice given by other nations so this Advice does not apply.  Yes, thats right.  They refuse to refund me, a United States citizen, because I was following the Travel Advice posted by my US Department of State. At the time of my proposed travel, their website posted, "The U.S. Department of State continues to warn U.S. citizens to defer non-essential travel to Egypt. This Travel Warning supersedes the Travel Warning dated February 6, 2011, to update information on the ongoing security and political situation in Egypt."  



OTG Manager John Taylor wrote , "As an impartial viewer the government has the best judgment on whether a country is safe to travel or not which is not based on media hysteria or over dramatization but on actual facts.  If the situation does not change and the governments advice is that it is indeed not safe to travel in March then a refund will be made in due course." 



Well, my government has weighed in.  The British Foreign and Commonwealth Office has weighed in citing that even as of May 2011 that the region is unsafe with violent clashes situation is unpredictable violent sectarian clashes violent confrontations.And media hysteria and over dramatization?!  Im sure that Lara Logan, CBS news correspondent, had no idea she was merely part of the media hysteria and over dramatization when, while reporting from Egypt, she was violently attacked, beaten and sustained a prolonged sexual assault by a mob.  Shame on you OTG for your lack of human decency and empathy!



The OTG website states in section "Cancellation by on the go:  The Company reserves the right to cancel a tour in any circumstances...The Company will, upon cancellation, return all monies paid...because of Force Majeure.."  Their website defines Force Majeure as "includes war, threat of war, riot, civil strife, terrorist activity...or other similar events beyond the control of the Company." 



OTG chose not to cancel the tour or to allow me a refund.  As a reasonable, prudent person, I believe I could have interpreted from their cancellation policy that the riots, civil strife, terrorist activity, 846 dead, 6000 injured and threat of war occurring in Egypt immediately preceding and during my tour would mean that I could expect them to provide a full refund.  



Come on OTG!  I would have happily booked a different trip with you.  But now I no longer trust your judgment.  You are only after my dollar.  You obviously don't value my safety, my potential return customer bookings, my positive word of mouth, or your standing in the US business community. 



I sent a personal letter to every current and former board member of OTG asking for a refund.  I NEVER heard  a word of reply.

Scott Briadwood

Jayvant Lakshman

Reginald Bamford

Ashley Deakin

Michael Kaye

All OTG ever wanted was my money.  Unfair!  Unscrupulous! Unimaginable!



ALL TRAVELERS BEWARE of On The Go Tours!  OTG SUCKS!



Check out what another travelers are saying about  OTG:



"Due to protests, the train tracks were cut between Cairo and Aswan. This meant we had to catch an overnight bus for 14 hours!!! Despite already having paid the upgrade for the overnight sleeper train. NO REFUND FOR THE OVERNIGHT TRAIN!! Overall I felt like we were getting ripped off.

April 2011



"This company, though still claiming "guaranteed departures", cancelled the tour, having already taken full payment, and confirmed the booking in writing. I had to ask four times to have the money paid back. And they refused to compensate for costs such as flights and visas that had already been booked.  DO NOT TRAVEL WITH THIS COMPANY. They are dishonest and unhelpful. Stay well away."

October 2011