Oncedriven.com Beth oncedriven.com/sell/sell-my-vehicle.aspx Beth Excuses, stalling, several reasons why they could not refund ad cost as per policy
They claim they will refund your advertising cost to list your car if I sell it myself..
I did sell the car myself in about three weeks so I called them for refund as stated by the sales person who placed the ad.
the way their website describes their guaranteed to help you sell the car. Suddenly there was no way to give my refund until they received the motor vehicle department‘s report that it was sold…
imagine how long that could take from any state… If they had stated in the beginning how difficult it would be to get my refund, I would’ve known they weRE going to stall a refund… I asked them how I could get my refund.
they said I had to get my credit card company to send them a letter that my credit card number had changed due to it being stolen.
Fraud department at Visa MasterCard explained
1. They do not send out such letters
2. they could’ve refunded the new card number, they explained this was not correct business practices for refunding money.
3. also they stalled me so long that the credit card dispute time allotment as outlined by MasterCard Visa was too long…
It had been five months… Since I placed the ad and four months since I started asking for the refund when the car was sold…
Simply put they make excuses why they can’t refund the money and I’m sure most people give up…
This company once driven.com needs to be stopped