One Call Communications, Navicomm One call billed me for web access from our home phone. Cincinnati Ohio
Apparently, like many others I too received a bill from One Call for web service access from my home phone. We are AOL subscribers so all web access is billed directly through AOL. When I questioned the charge the customer service representative claimed the access is not billed by my local phone provider.
I contacted the Michigan State Attorney General's office to initiate a complaint against One Call.
Dan
Bloomfield Hills, Michigan
U.S.A.
1 Updates & Rebuttals
Gemma R.
Las Vegas,Nevada,
USA
Hello
#2
Thu, September 17, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-2685 and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,