Complaint Review: One Call - Navicomm

I received my phone bill in July with $15.48 in charges under someone elses name. I called the company that billed me and they assured me a credit would be issued. On my next phone bill they actually issued a credit. I thought the matter was taken care of, but in August I received a bill from Navicomm in the same amount. I called and was put on hold at least 5 times only so they can hang up on me after about 20 minutes. One person even told me that they were ordered not to issue any credits and that there is noone who could help me. All they can put into my account is that I refuse to pay the charges. After repeatedly asking not to be put on hold and being assured that nobody would hang up on me, I finally gave up after being on the phone for at least 2 hours and the machine telling me "you are very important to us". What a laugh. I will contact the better business bureau and definitely won't pay those charges.

Tanja
Fort Lauderdale, Florida
U.S.A.