One Good Woman Moving & Storage Ripoff a different story every time Lilburn Georgia
I contacted this company to provide moving services on April 1, 2005. They were to arrive at 8:30 a.m. but did not show up until 10:30 a.m. and this was only after I had placed a call to the office. When the moving crew arrived, the foreman told me that the office had double booked them and that there was a lot of confusion as to what crew went where. When the company owner was notified of this, she denied double booking, saying that there were mechanical difficulties which, miraculously, they were not responsible for per the contract. However, when the Better Business Burea became involved, the company responded that they didn't double book, but IF THEY DID, they finished the first job first. Can you say contradiction?
The crew was directed to dispose of a washer and dryer at a previously arranged location. Instead, they took the appliances with them and were overheard to be arranging for the sale of a washer and dryer. When the owner was notified of this, she claimed that the appliances were disposed of at a 3rd party disposal location. Again however, when the Better Business Bureau became involved they miraculously appeared in her husband's storage facility - can you say basement? When the inappropriateness of that was questioned, the new and improved position became - "you shouldn't care because you were throwing them away anyway."
The crew damaged furniture and the interior walls of my brand new home. I filed the appropriate claim and was told, in very vague language, that "it" would be processed within 90 days. Now here, I am equally to blame because I had never hired movers before, but . . . After 2 months of hearing nothing from the company, I had a friend repair the furniture - I had tired of it sitting in my new home looking awful. When the owner found out, she "denied" the whole claim on behalf of her insurance company.
When the crew arrived at my new home, they were supposed to reassemble all the furniture, but remember, they were double booked and still had another move to do. The office called me because the foreman wasn't answering his telephone. After he spoke to the office, he told me again that they had another move to get to and then he and his movers offloaded MOST, not all, of my belongings into my garage. They left in such a hurry that they had to be called back 30 minutes later for parts of my beds that they had not removed from the truck. Guess they got those confused with the washer and dryer. The owner's response to this when the Better Business Bureau got this claim, was that "yes" they had called, but no, they didn't have anywhere else to be.
Valerie
Lawrenceville, Georgia
U.S.A.
1 Updates & Rebuttals
Jennifer
Lilburn,Georgia,
U.S.A.
Consumer Fraud
#2REBUTTAL Owner of company
Tue, August 02, 2005
Valerie has made so many false accusations against our company in an attempt to receive a free move that I don't even know where to begin.
To begin with we experienced a mechanical malfunction with our truck on the day of her move. Her contract, which Valerie, did not take time to read, stated that we could not be held liable for this. She states that we told her that we were double booked, not the case at all. She also states that we were to arrive between 7:30-8:30, not true. The email confirmation she received stated 8:30-9:30. Again, a piece of information that she did not take the time to review.
The move went along just fine until the end when the goods were unloaded into Valerie's garage. Earlier in the day we attempted to reach the crew leader and were unable to contact him on his cell phone. As such we contacted Valerie asking to speak with him. We only reassemble if the customer pays for the time necessary to do so. We asked Valerie if she would like to pay for this time and she did not. She tried to turn this around on us by saying that the items were put in the garage because we were in such a hurry to leave due to being overbooked.
After we left Valerie's home she discovered that we had left an item on the truck. She called us and we turned back around and brought her item to her. I pose this question, if we were in such a hurry to go to the next job why did we take the time to turn around and go back.
Now the issue of the claim, the real source of Valerie's problem. When the claim was received it was red flagged. This was because Valerie was well aware of the fact that she was only entitled to $300 and had laid out her claim to equal $325. She stated that it was only a questimate but it still was deemed as odd. We had our furniture repair person contact Valerie regards to repairing her furniture. He was told "I already had the items repaired, just tell them to compensate me." Our claim process is such that if you repair the items without our approval the claim is void. As a result Valerie recevied a denial letter. She called us infuriated demanding that this was unfair and we also did not address the issue of the wall damage. I emailed Valerie asking her for a copy of the repair invoice as I was willing to bend the rules and reimburse her. She stated that a friend did the repairs and she did not pay for them. How do you compensate someone for something they did not pay for? I then forwarded Valerie a check in the amount of $20 for the hole in her wall.
Valerie then contacted the BBB of Atlanta. I attempted to resolve things through them. In the meantime Valerie sent the check back. In her letter she stated "while I do feel that $20 does adequately cover the cost of the damaged wall" but then told the BBB she did not agree to the $20 as fair. After further consideration, still trying to assist her I offered her $40 for the inconvenience. She replied by complaining about the time it took to address the issue of the claim. Again, if Valerie had read the contract she signed she would have realized that we had 90 days to address the issue of the claim. We responded about 30 days after we received the claim. This was not a long period considering that her items had scratches and were still functioning pieces.
As far as the washer is concerned, we are required to dispose of the items offsite to avoid a dumping fee. Valerie states she had already received approval for us to dump the washer but she never informed us of this. This was never an issue with her until she was disatisfied with the amount of the claim. Why does she expect to received compensation for something being put in the garbage. If she was selling the washer/dryer she should have placed and ad somewhere and not ask for us to take them. I told her that I had a washer in our storage facility that could be hers and I would be glad to bring it back if it was hers. Her response was to not bring it or even attempt to contact her. Then she basically called me a liar saying that I had mysteriously found her washer. I further explained that I was trying to apease her and was not even sure if it was hers.
Here is the bottom line. None of these issues were brought up by Valerie until she did not get the $300 she was anticipating to receive for her claim. Now it is a string of false acusations that keep building and building. When the BBB did not help her get her funds, an amount of $330 she was requesting, she then charged back her credit card. When she did this she wanted the entire cost of the move back. The amount keeps growing and growing. Now she is attempting to further badger us with this report. This is a sad attempt to get a move at no charge.
We are a great company with integrity. This company is for my children and no one else so I don't rip people off. If you contact our office I can provide you hundreds of praises for our companny. We receive repeat customers and referrals on a daily basis. I stand by what I have said and feel that I have done my absolute best to rectify this situation.