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  • Report:  #1308324

Complaint Review: One Stop Global QUICKEN

One Stop Global QUICKEN I was not able to contact Quicken support to buy Quicken 16 for Windows. I went to One Stop Global QUICKEN and was sold 5 years of software for Quicken and Turbo Tax for $399. They required a checking account number.I am having an issue with the softw One Stop Global Solutions sells unsupported Quicken software Internet

  • Reported By:
    Gerald S — Amarillo Texas USA
  • Submitted:
    Sun, May 29, 2016
  • Updated:
    Sun, May 29, 2016

I could not contact Quicken via phone or chat as the services did not respond.  I found One Stop Global Solutions who sold me what seemed to be a legitimate version of Quicken and offered five years of software for Quicken and Turbo Tax for $399.  The software worked fine at first.  Then I had a problem and called their support.  They told me my computer and Quicken had been hacked and I needed to buy additional service to solve the problem.  

I told them I would not and fixed the so called hack by installing Windows 10.  When an automatic update to the software occurred, I could not access any financial accounts.  I called their support number again and received a recorded message that my account was not valid.  Their system only had the telephone number from which I called to do any verification.  

I still cannot contact Quicken support via phone or chat as my password is not valid anymore.  

 

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