Complaint Review: one stop moving

When I called one stop (literally at the last minute) I was told they were booked, but could squeeze me in. I was told it would take 2 men and cost $250 the first 2 hours and $50 every 30 mins. I was fine with that.They arrived the next day with 3 men and charged me $300 the first 2 hours and $75 every 30 mins. Really?!?! I proceed it was last minute and I had to move. As they look around my apartment...now it's like oh we charge for sofas, love seats, washer and dryers, etc.SERIOUSLY!!! I've never been charged extra for such items and I've moved a lot.

I asked them to move the items and I would call the office since this wasn't stated to me before. Please get all details up front from these people cause they are out to scam!!! Spoke to the office they were no help and stated it's in the contract. They wanted $100 per piece and then dropped to $25. How sweet! As the movers are doing their job a lady pulls up (come to find out it's the owners wife) ranting and raving over her and husbands (the owner) divorce case.

That's very professional!! Moving on the movers stab each other in the back. My dresser was broken literally and no one took the blame, but one of the movers was nice of enough to tell me who did it. I asked the guys to take additional items to salvation army and I would pay an extra $50 to drive literally across the street from my storage unit. As soon as I showed them my things. The one mover thought it was a free for all and said he wanted everything, ok but I'm not paying an extra $50.

Long story short I complained to the office about the extra mover, oversize charges, the unprofessional wife, etc. I get a sorry!! Oh that's nice. The owner Karl Moore he's a joke. He hung up on me the one time I did talk to him. I'm responsible for a dresser your mover broke (is your company not insured?) Regardless if I purchased insurance or not. Right is right and wrong is wrong. I'm surprised he's still in business with his bad bbb (F rating) and google reviews. I learned my lesson research moving companies through the internet and always check bbb