Complaint Review: OneEmailADay LLC Enhanced Services Billing Inc.

Oneemailaday, LLC bills for services never requested and Total Enhanced Services, Inc. facilitates this fraud. It was discovered on my elderly in-laws phone bill that they were being billed on a monthly basis for some sort of e-mail service that was never ordered. In fact, my in-laws don't even own a computer.

I called Oneemailaday, LLC and before I hardly opened up my mouth the women said they would remove the charges. I questioned further how this happened and she said an individual named Pete Montola had ordered the service merely by using an e-mail address and my in-laws phone number. No other information was required of Pete to start a monthly billing, which just as easily could not have been caught.

In fact, months earlier, this Pete Montola was named as the person that ordered a different service that ended up on their phone bill. Mere coincidence that Pete has a particularly liking to my in-law's phone number, or perhaps these companies are sharing information?

I asked the Oneemailaday rep about verification processes to avoid fraudulent charges and she could not describe any. Essentially, this is a scam whereby: (1) the company freely allows people to obtain their service for free and have other people pay for it by just giving someone else's phone number, or (2) the company is directly in on the scam.

Companies such as this are using a feature in the telecommunications laws that allow their services to be billed through a service bundler such as "Enhanced Services Billing, Inc." These charges come through automatically to the unsuspecting consumer who must scrutinize their phone bills to catch it. Enhanced Services Billing may play the innocent middleman, but their lack of verification of charges being passed through plays a role in this fraudulent activity.

Greg m
Holland, Michigan
U.S.A.