Complaint Review: OneVanilla Prepaid Visa Card

I see I'm not the only person where money disappeared from their OneVanilla Prepaid Card. Contacted the company and they said it was done by American Express - Bluebird. $210 was taken from my card. OneVanilla supposedly created a ticket and stated that it will take 90 days. Why would I have to submit my ID along with receipt and my address and phone number? There is no name on it; it's a prepaid card. I don't blindly give my ID to internet strangers. I will submit the form with receipt (proof of purchase). Nevertheless, I think it's a bigf scam!