onewayfurniture.com illegal Shipping practices and poor customer service Internet
This is a terrible company. I bought a table with free
shipping for $60. The color didn't match so I went to return the item. I have
to pay a stocking fee (15%) and I have to pay to have it sent back. fine...i
get that. They took several days and kept offering me a 5% discount. BUT....that's not all folks! They also charge to pay the price they paid to ship it to you! Yeah..you read that right! $9 restock fee. $12 to ship it myself and another $10 fee because that is what they paid to ship it to me. hahaha! That
isn't even legal! So, I contacted the maker of the table (Southern Enterprises Inc.) and told them what was going on and they were shocked onewayfurniture.com was doing that. Unfortunately, Southern Enterprises doesn't sell direct to people so they can't take it back themselves. I go to call a supervisor at
onewayfurniture.com and ....answering machine, no call back. Here is the lovely Terry Stevens contact info if someone needs. Really bad customer service!
Terry Stevens
Customer Service rep
oNE wAY fURNITURE,
iNC.800-789-1995 EXT 118
(w) | 631-249-4392 (Fax)
TSTEVENS@ONEWAYFURNITURE.COM