Complaint Review: Online Consulting Group L.L.C.

Back in November off 2013, I noticed a charge for $9.77. I went back into my October statement and found another charge for the same amount.

I immediatly called the number on my statement and was told it was an online fitness program. I explained that I never ordered any such thing. I was told my account was cancelled and my money would be refunded.

I waited a few weeks thinkig maybe because of the Holiday that therre might be delayed. 

Every time that I called I was told a different thing. I was told it would refunded back into my account in 24-48 hours. I called after 48 hours and was told 3-5 business days. That came and went, I called back and was again told 24-48 hours. That came and went again.

I called again and asked to speak to a supervisor, I was told I would get a return call in 24-48 hours. That was 4 days ago. I caled again this morning and was told again, I would get a return call in 24-48 hours. I asked for their address so that I could file a report.

I have attempted to get this refund since November. I have made several attempts and have been given the runaround. I haave never recieved any goods or services for these charges.

Colleena, Portland, Oregon