Complaint Review: OnlineCityTickets.com

TAKE NOTE: OnlineCityTickets.com is a RIP OFF.

Christmas 2018, my husband and I are planning a trip to Nashville Tennessee for the first time. Thought it would be nice to attend the Moscow Ballets Great Russian Nutcracker at the Ryman Auditorium in Nashville, TN on Christmas Eve Dec 24, 2018.  While I did not expect thickets for any venue to be cheap it was really all I could do to buy decent tickets at a cost of $119 dollars apiece and I'd say that wasn't exactly cheap.  There were other tickets that were cheaper but I wanted it to be nice as this was our big event for this Christmas together, so  I would splurge and try to get decent seating.  Our trip to Nashville is "Our Christmas' this year and we did not buy gifts or plan on anything else, this was to be it, the big event for us.

In turn i looked around on the internet for several places that offered tickets for the Ryman Auditorium and I ran across OnlineCityTickets.com  After looking over the seating charts and pricing I noted all the warnings on the site and I also read the purchase agreement contract  prior to checking out.  The tickets clearly came up on their site showing $119 each for the Main Floor section 1, ROW- G.   Therefore two tickets should be $238 dollars.  Maybe a little tax on top of that.   

Warnings on the site do say THAT "TICKETS MAY BE ABOVE FACE  VALUE"  Assuming there may be a service charge that was already included in the $119.00 ticket fee as listed and possibly tickets purchased at the venue would have actually been cheaper.   Further upon check out I selected PayPal as no other choices were offered, immediately I was directed to the PayPal site and NEITHER AN ITEMIZED RECEIPT OR ANY OTHER PRINTOUT WAS AVAILABLE other than at the time of making the payment itself it came up and charged me for the TOTAL ORDER OF $330.89 and the PayPal site did not ask me if this was the total I wanted to charge to my credit card. It just went through.

When I saw this I FELT LIKE SOMEONE JUST TOOK A CHRISTMAS TREE AND RAMMED IT UP MY KEISTER! $330.89 for two tickets those were already expensive enough at $119 apiece as defined clearly at the time of purchase. In other words, they ripped me off for $92.89 cents, nearly $100 over the price of the tickets alone.   I tried to call the company and all I got was an automated service that kept giving me the run around to other AUTOMATED Q&A and would never turn me over to a live person.   Finally I wound up calling the company back  on their direct Ticket Purchase line and insisted to talk to a manager in order to get hold of a live person.  He knew I was pissed but offered no refund or excuse whatsoever for the excessive fees other than to say that the FEE pays for their web services and facilities.  He did however give me worthless $40 coupon to use for another time or purchase within the next six months that I really have no intentions of using   ~ WHAT SO I CAN GET IT SHOVED UP MY KEESTER AGAIN.~

 NO THANKS.

At this time I have no other choice but to try and file a complaint with PayPal (Synchrony Bank) Master Card and dispute the charges or at least try and get a partial refund for the EXORBITANT fees of $92.89 on top of the already expensive tickets.   Needless to say, I am truly pissed off and I could hardly see straight after dealing with these people.   I had to take two Aleve to help with the headache after I got off the phone and now it’s been seven hours since I made this purchase and I’m still pissed off.   It's just not worth it.   DON'T DEAL WITH THESE THIEVING BASTARDS.  There was also a customer service review that popped up at which time I gave them Five stars for  convenient and fast ordering of the tickets on their site.  BUT this questionnaire popped up BEFORE THE ACTUAL CHARGES WERE PROCESSED which I found to be very strange at the time.

Had I seen the charges or known what I was going to be charged I would have given them One Star or a ZERO had that been possible.   At this time I feel as though my Christmas has been ruined and I don't even want to go to Nashville, I wish we had never planned this trip in the first place.  Thanks OnlineCityTickets.com for shoving it up my keister and ruining my Christmas.  It may only be $92 but when you add that to the total of the excessive amount of the tickets themselves (which was more than what I could really afford  to spend) .  I could have bought a nice Christmas present for my husband for the amount you stole from me. Not to mention the time and aggravation you brought into my life today, I just didn’t need it.  I can only hope someday that KARMA will give you back what you deserve.