Complaint Review: onlineguitar.com - ebay

I bought a cello through an ebay store as named above. ONLINE GUITAR store seemed to be reputable enough. I received a cello late November 2005 which remained unopened until Christmas. The Cello was broken through at the back of the neck. There was NO damage to the box and this was not a shipping issue.

For the next THREE MONTHS I have corresponded both email and phone and gotten every run around imaginable blaming shipper, saying no problem it will be right out to you, then delays, then denials that this was ever promised (thank goodness for saved correspondance) I have gone round and round and even had them send me a fake shipping number.

They now are ignoring me altogether. I am using ebay's complaint system to try and get reimbursed for some of the money spent. These people were horrible to deal with, ripped me off completely and were very good liars keeping me trusting that they were sincere for far too long even though of course deep down inside I knew better than to trust them after the first time they began not taking responsibility. It's disgusting to me and I am not going to take it though I am sure they think I will just let it go.

Please be careful shopping with this online store.

Carla
Carbondale, Illinois
U.S.A.