Complaint Review: Online Pharmacy Meds

I made an order with this firm for some antibiotics, confirmed by them 16 January 2004 via email. I then cancelled that order the next day, again receiving notice via email of that change.

Yet I was charged via an electronic transfer for the full amount, some $68.70 with shipping, some days following.

Attempts to contact this firm led me to a "chat line" where, once again I "cancelled" the order while pointing out that it was ridiculous to cancel an order that had already been cancelled. I asked about a return of my money. No answer.

After an intervention by my bank, the firm did finally return me my money, but I've no reason to believe they would have should I not have taken this direct course. Despite admitting the cancellation, no one representing this firm would tell me how or when I would receive my money. It was about a month and a half following the order that I finally did get my money back.

See emails below:

rom: customerservice@hmuniversal.com
To: (deleted)
CC:
Subject: Order ***** (www.onlinepharmacymeds.net) Confirmation
Date: Fri, 16 Jan 2004 15:15:40 -0500 (EST)
Hello Terry,
This email is a confirmation of your order at www.onlinepharmacymeds.net.
Please do not reply to this email. Use the feedback section near the bottom of your order lookup page for the fastest response. (See below)

Our customers tell us that the ability to monitor their order securely at any time is one of the many reasons why they continue to do business with us. We hope you become one of those customers.

By clicking the on the View Order link below, you will see when the doctor approves, pharmacy fills, and shipping ships your order. Once your order is shipped, you can track your order by clicking the FedEx link that will appear in your order history.

Click here to securely View Order **** at any time.

And then:
From: customerservice@hmuniversal.com
To: (deleted)
CC:
Subject: Order **** (www.onlinepharmacymeds.net) Update
Date: Sat, 17 Jan 2004 13:27:22 -0500 (EST)
Hello Terry,
This email is in regards to your order at www.onlinepharmacymeds.net. We try to keep customers informed about their order at all times.

There has been an update to your order which you may view securely by clicking the on the View Order link below.

Click here to securely View Order **** at any time.


Also included here:
Order Information
Order Id: ****
Date of Order: Fri 01/16/04 03:04:57 PM EST
Product: Amoxicillin Description: 30 - 500 mg Capsules
Price + Shipping: 48.75 + 19.95
Total Price: 68.70
Website: www.onlinepharmacymeds.net
Email: (deleted)

Billing Information:
(deleted)

Shipping Information:
(deleted)
Package Tracking
Driver Instructions: None

Order History
Sat 01/17/04 01:26:58 PM EST Terry notified via email.
Sat 01/17/04 01:26:58 PM EST Dear terry, your order will be cancelled as requested.
Sat 01/17/04 09:15:47 AM EST Email submitted by customer
Sat 01/17/04 09:10:52 AM EST Order viewed by Terry from 63.185.65.146. (sdn-ap-001txhousp0400.dialsprint.net)
Fri 01/16/04 03:04:59 PM EST Order has eCheck payment method.
Fri 01/16/04 03:04:58 PM EST Order submitted from 63.185.64.146 (sdn-ap-001txhousp0146.dialsprint.net)

Then these:

From: "Pharmail"
To: (deleted)
CC:
Subject: RE: Order 1X9N53JPZG (www.onlinepharmacymeds.net) Update
Date: Sun, 25 Jan 2004 08:11:10 -0500
dear customer, Your order i scancvelled by your request thanks

-----Original Message-----
From: (deleted)
Sent: Sunday, January 25, 2004 8:02 AM
To: customerservice@hmuniversal.com
Subject: Re: Order **** (www.onlinepharmacymeds.net) Update



----- Original Message -----
From: customerservice@hmuniversal.com
Date: Sat, 17 Jan 2004 13:27:22 -0500 (EST)
To: (deleted)
Subject: Order **** (www.onlinepharmacymeds.net) Update

Hello Terry,
This email is in regards to your order at www.onlinepharmacymeds.net. We try to keep customers informed about their order at all times.

There has been an update to your order which you may view securely by clicking the on the View Order link below.

Click here to securely View Order **** at any time.


Also included here:
Order Information
Order Id: ****
Date of Order: Fri 01/16/04 03:04:57 PM EST
Product: Amoxicillin Description: 30 - 500 mg Capsules
Price + Shipping: 48.75 + 19.95
Total Price: 68.70
Website: www.onlinepharmacymeds.net
Email: (deleted)

Billing Information:
(deleted)

Shipping Information:
(deleted)
Package Tracking
Driver Instructions: None

Order History
Sat 01/17/04 01:26:58 PM EST Terry notified via email.
Sat 01/17/04 01:26:58 PM EST Dear terry, your order will be cancelled as requested.
Sat 01/17/04 09:15:47 AM EST Email submitted by customer
Sat 01/17/04 09:10:52 AM EST Order viewed by Terry from 63.185.65.146. (sdn-ap-001txhousp0400.dialsprint.net)
Fri 01/16/04 03:04:59 PM EST Order has eCheck payment method.
Fri 01/16/04 03:04:58 PM EST Order submitted from 63.185.64.146 (sdn-ap-001txhousp0146.dialsprint.net)



Notice that I cancelled this order on January 17, the day after making it. Yet money was removed from my bank account on the 21st.

I again cancelled this order yesterday, but just in case there has been another screw-up, this is to notify you of THAT cancellation and of the first one. Please return extracted funds to my bank account. Thanks.

(following is the last email):

From: "pharmail"
To: (deleted)
CC:
Subject: Re: Order ****(www.onlinepharmacymeds.net) Update
Date: Fri, 30 Jan 2004 08:19:41 -0500

Dear customer
Your order has been cancelled due to your request thanks


----- Original Message -----
From: (deleted)

To: "Pharmail"

Sent: Friday, January 30, 2004 7:03 AM
Subject: RE: Order ****(www.onlinepharmacymeds.net) Update


>
> ----- Original Message -----
> From: "Pharmail"

> Date: Sun, 25 Jan 2004 08:11:10 -0500
> To: (deleted)

> Subject: RE: Order 1X9N53JPZG (www.onlinepharmacymeds.net) Update
>
> > dear customer, Your order i scancvelled by your request
thanks
> > -----Original Message-----
> > From: (deleted)

> > Sent: Sunday, January 25, 2004 8:02 AM
> > To: customerservice@hmuniversal.com

> > Subject: Re: Order ****(www.onlinepharmacymeds.net) Update
> >
> >
> >
> >
> > ----- Original Message -----
> > From: customerservice@hmuniversal.com

> > Date: Sat, 17 Jan 2004 13:27:22 -0500 (EST)
> > To: (deleted)
> > Subject: Order **** (www.onlinepharmacymeds.net)
Update
> >
> > Hello Terry,
> > This email is in regards to your order at
www.onlinepharmacymeds.net.
We
> > try to keep customers informed about their order at all
times.
> >
> > There has been an update to your order which you may view
securely by
> > clicking the on the View Order link below.
> >
> > Click here to securely View Order **** at any
time.
> >
> >
> > Also included here:
> > Order Information
> > Order Id: ****
> > Date of Order: Fri 01/16/04 03:04:57 PM EST
> > Product: Amoxicillin Description: 30 - 500 mg
Capsules
> > Price + Shipping: 48.75 + 19.95
> > Total Price: 68.70
> > Website: www.onlinepharmacymeds.net
> > Email: (deleted)

> >
> >
> > Billing Information:
> > (deleted)
> > Shipping Information:
> > (deleted)
> >
> > Package Tracking
> > Driver Instructions: None
> >
> >
> > Order History
> > Sat 01/17/04 01:26:58 PM EST Terry notified
via email.
> > Sat 01/17/04 01:26:58 PM EST Dear terry, your
order will
be
> > cancelled as requested.
> > Sat 01/17/04 09:15:47 AM EST Email submitted
by customer
> > Sat 01/17/04 09:10:52 AM EST Order viewed by
Terry from
> > 63.185.65.146. (sdn-ap-001txhousp0400.dialsprint.net)
> > Fri 01/16/04 03:04:59 PM EST Order has eCheck
payment
method.
> > Fri 01/16/04 03:04:58 PM EST Order submitted
from
> > 63.185.64.146 (sdn-ap-001txhousp0146.dialsprint.net)
> >
> >
> >
> >
> > When may I expect return of the $68.70 you mistakenly
extracted from my checking account via "electronic check?" By what means? So far I am only receiving information from you that (finally) my order was cancelled. What about the money?
> >
> > Thanks.
>
>Terry
Norman, Oklahoma
U.S.A.

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