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  • Report:  #1476020

Complaint Review: onlinevitalus.com

onlinevitalus.com Deceptive practices, did not deliver requested records.

  • Reported By:
    Sandra — MIami FL United States
  • Submitted:
    Tue, March 26, 2019
  • Updated:
    Thu, March 28, 2019

The website makes you think you are paying for the retrieval of the records, but it is only a fee for them to fill out the form (and even though its one form for multiple records, they charge more for each form you requested). 

They take the items you fill in on their website form and transfer them to the appropriate state vital records request which you then have to print, sign, notarize and mail with MORE fees to the state office.  This is deceptive practices.

2 Updates & Rebuttals


Sandra

MIami,
Florida,
United States

I'm sure you work for the company

#3Author of original report

Thu, March 28, 2019

No one posts rebuttal comments so quickly, on a company that they dealt with once, on a Ripoff report website unless they work for the company.  Enjoy your paycheck.


Sophie

Louisiana,
United States

My own experience

#3Consumer Comment

Wed, March 27, 2019

My kid is 12 years old and she has never had a birth certificate before. My daughter was born at home and was taken to the Medical Center after she was born. She needed her birth certificate to go to high school. I got it on this site without any problem. I don’t know what you had to deal with, but I personally had a nice customer experience. 

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