Onlingo No one at customer service answering the phone Suisun City California
I ordered a spanish cd from them on a 14 day trial.Changed my mind and mailed it back on oct 31. Tired to call the 800 number to cancel my membership so they don't try to charged my credit card for the next series. No one at the 800 number was answering the phone.
Now i am going to have to close my credit card account so they don't get anymore money from it.
Angelo
milwaukee, Wisconsin
U.S.A.
1 Updates & Rebuttals
Stephanie S.
Oregon City,Oregon,
U.S.A.
Correct Number?
#2UPDATE Employee
Sat, November 03, 2007
Hi Angelo,
Thank you for your post, let me try to help you.
First, I want to make sure that you were attempting to call the correct number for Onlingo, and during our normal hours of operation.
Monday Friday: 6:00am 5:30pm PST
Saturdays: 7:00am 3:30pm PST.
Sundays: Closed
Call TollFREE: 1 (800) 9496880
I was concerned about your comment that no one answered your call, so I have reviewed our phone statistics and found the longest wait time on this day to be just over a minute.
Please give us another chance to resolve your concerns by calling Customer Care again.
I am confident that we will make your Onlingo experience a positive one.
Sincerely,
Stephanie S.
Onlingo Customer Care Team