ONLINGO NON AUTHORIZED CHARGES Suisun, San Francisco California
Thursday 2 August 2007
TO: RIPOFF REPORT
C: ONLINGO , California AG, . . . . . . . .
RE: OnLingo.com 800-949-6880 + 866-841-8740
PO Box 1566 Suisun City, CA 94585
San Francisco CA 94107 (Alternate?)
COMPLAINT and DEMAND for immediate REMEDY:
In 64 complaints, a frequent surrealistic response often is :
Contact customer support for help - WHICH IS WORTHLESS.
All automatic polite advisories to Contact Customer Service are totally worthless - even assuming that one IS a customer of this strange company. They hide their physical address (operating out of a P.O. Box ). The identity of their CEO and other managerial staff is also kept secret or far from evident.
At 16:38 Middle European Time 1 August I called ONLINGO using number found on bank statement. For ten (10) minutes I was subject to messages telling me "your call is very important to us" (SURE) interspersed with other automatic messages. After someone FINALLY answered I was asked for my zip code which in my case was NOT relevant. After telling her my zip code was irrelevant, I was told to "calm down" followed by her hanging up. I did NOT call them for politeness lessons. That was NOT an issue. Issue was an unauthorized billing for something that I did NOT order. I'm in Europe and will not be back in the USA until late October at the earliest. Four subsequent calling attempt yielded nothing but busy signals. EXTREMELY POOR PRACTICE. I've finite time. ENOUGH! I am NOT an ONLINGO Customer. I ordered NOTHING. My English and German is perfect. I'm not (NOT) now learning ANY other languages.
From my University of Wisconsin Credit Union (UWCU) statement:
7/27/2005 . . . 866-841-8740 . . . ONLING CD (SIC) . . . 76.90 USD
I did NOT authorize purchase of ANY ONLINGO product. I've no idea how they got acces to my banking information. My getting massive spam recently may be related. I don't open unknown attachment of fill out templates. If ONLINGO is blameless (a big IF) they can and should remedy this quasi-fraud immediately. ONLINGO returning my money ASAP will save me hassle of having my bank issue a new card. It is expensive to send new credit cards to Europe. I'm frustrated.
I'll not be back in USA until October. AGAIN, I'm NOT a ONLINGO customer.
Yours truly,
Gerhardt J. SXXXX, FHB
LugoXXXXXX 14
+49 (0) 175-XXX-XXXXX Mobile
79100 Freiburg im Breisgau
+49 (0) 761-705-XXXXX Voice
Global Justice Search http://www.gjs.net
Gerhardt
Madison, Wisconsin
U.S.A.
2 Updates & Rebuttals
Wwwgjsnet
Madison,Wisconsin,
U.S.A.
ONLINGO SYSTEMIC SURREALISM CONTINUES
#3Author of original report
Thu, August 02, 2007
The supposed REBUTTAL ignores highly-specific and highly-focused issues raised by Gerhardt. There is NO answer to claims that contacting them is totally useless.
They have no answer to Gerhardt's SPECIFICS. WHY? They merely sustain surrealism.
A generic CONTACT US just does not cut it in the SPECIFIC claims Gerhardt outlined.
No one at ONLINGO contacted him. His E-Mail address and system works just fine.
Unlike Onlingo, Gerhardt's physical address (currently in Germany) is not hidden.
What is there to TALK about anyway? Anyone at the company has more than enough VERY SPECIFIC information to act on. Let's see what the CA Attorney General does.
More than money is the principle of the thing. No one likes being subject to fraud.
Jennifer
Suisun City,California,
U.S.A.
Call Customer Support for Help
#3UPDATE Employee
Thu, August 02, 2007
Hello,
This is a message from Onlingo Customer Service. Onlingo is the leader in interactive language learning products.
We are posting this message to make sure that anybody reading this knows how to contact our Customer Service department with any problems or questions. We are here to help you.
Here at Onlingo, we are dedicated to our customers, and we take Customer Service very seriously. Please contact us via phone at 800-949-6880. Representatives are available to assist you Monday through Friday from 7:00am to 5:30pm PST, and Saturday from 7:00am to 3:30pm PST.
Regards,
Onlingo Customer Service
800-949-6880