ONLINGO ripoff NEWARK CALIFORNIA
I have been trying 2 cancel this Onlingo since August 3, 2005. They said that you would have 10 days to cancel and not be charged, yet, they do not give you a proper toll free number or website to do so. I have not had any success. They have charged me two times for items I did not wish to recieve. Once for $59.95 and the second for $66.90. I tried their toll free number (800-949-6880) and it was disconnected. I have also tried to email them, and, it takes you to an order form for more CD's!!!! This is ridiculous... On the form on the main order policy, it states that they do not even accept return to sender packages!!! I hope they burn for what they are doing to honest, hardworking, consumers. Please make sure everyone know's about their scam.
Thank you for your website!!!
Cocoa
n. charleston, South Carolina
U.S.A.
2 Updates & Rebuttals
Onlingo
San Francisco,California,
U.S.A.
Onlingo Customer Service
#3UPDATE Employee
Fri, September 16, 2005
We received the email that you sent us and have been trying to respond but everytime that we do we get the error that I am copying below (I am putting XXXXX where your email was). Can you call us at 800 949 6880?
Onlingo Customer Service
Your message To: XXXXXX@XXXXX.com Subject: Customer Service Request, onlingo_Ref-8803 Sent: Fri, 16 Sep 2005 16:00:03 -0500 did not reach the following recipient(s): XXXXX@XXXXX.com on Fri, 16 Sep 2005 16:13:45 -0500 You do not have permission to send to this recipient. Message rejected because of unacceptable content. For help, please quote incident ID .>
Onlingo
San Francisco,California,
U.S.A.
Onlingo Customer Service
#3UPDATE Employee
Thu, September 15, 2005
Please see our response that we posted earlier on this site. You say that the 800 number is disconnected but that is not true. It is working fine.
Give us a call so we can help you out.
Here is our earlier post:
This is Onlingo Customer Service. We just saw this note. We are sorry that you had problems with our Customer Service. We have both an 800 number and accept in bound emails for Customer Service. We also have a website that you can visit to cancel a subscription which takes less than one minute.
All of that said, it still sounds like we dropped the ball on this one and would like to help you out. Please contact us by sending an email to support@onlingo.com and we will work with you on your concerns.
Onlingo Customer Service