Complaint Review: Onlybehold.com Onlyphonenetwork.com

My husband purchased the Samsung Behold T919 phone for me for my birthday. It's hard to find accessories for this phone, esp at the stores like Best Buy etc... All I needed was a screen protector and a nice case. So my husband found them on that onlybehold website and purchased it for me as a surprise. He told me that he purchased it online and it should be coming within the next 3 days cause he purchased the 3 day shipping method. He never recieved a confirmation email about his purchase but did recieve it when he purchased it from their website and printed out that screen. So today he checks his email and still nothing.

I end up calling the place and after 10 times of trying to get through, I finally speak with a human being, ELIZABETH. Here we go, Miss ELIZABETH tells me that my husband will recieve an email comfirmation once the order has been processed. Processing can take up to 24-72 hours. ARE YOU SERIOUS?! IT SHOULDN'T MATTER HOW LONG PROCESSING TAKES THE CONSUMER SHOULD ALWAYS RECEIVE AN EMAIL NOTICE STATING A PURCHASE HAS BEEN PLACED, CORRECT? So the order may be processed today 02/26/2009, or tomorrow, or better yet Monday 03/02/2009. Cause apparently on their website it states, "No orders are processed on weekends and holidays." I asked if I can cancel out this particular order, MISS ELIZABETH states, "Ma'am I can't do that cause I don't know what you purchase nor has the order been processed." Then I ask her, well is it possible if you can tell me if a certain item is on back ordered... Ma'am no.

Now this is where I start to lose my cool after trying to be civil about things I hate receiving answers like no. I tell her this is poor communication, what kind of service are you giving consumers like me, it's d**n well 2009 how can you not look up items to see if it's in stock or backordered. FED-UP with them. After researching, or should I say GOOGLING, the phone number of this so-called company and the name, I noticed that it's a fraudulent, 2 timing, scam business from ripoff report. I called my husband to let him know, so this way he can call the bank and put a stop payment to them. In order for my husband to get a full refund he needs a receipt from this place. In order for this order to be cancelled, the order has to be processed. So as I read other complaints I doubt my husband is gonna see a dime back huh? Go figure, my husband wanted to surprise me, instead he gets rip the $@#! off!
321-207-0109 or 321-251-4995 hopefully there really is an ELIZABETH that works there. Ha!

Mae
Secane, Pennsylvania
U.S.A.