Complaint Review: ONREBATE And Tigerdirect

Never buy from TigerDirect.com with Onrebate rebates. I have gor a set of parts for my computer facility (about 20 rebates during may -August 2006). All forms with UPC codes were send on time, rebates were approved and checks promissed to be sent within 8 weeks.

It takes from 1 to 3 hours to reach the person on their phone 888-222-9300.

The agents put you "on hold" and disconnect after 5 min. If you are lucky to reach agent who speaks to you- it can not do anything. Managers are always "not at their desk", "on a lunch' etc. They connect you to answering machine, you leave the message- never reply. never answer e-mails...

For each call I spent spent 2 hours.

14 September - requested by phone to issue the rebates. Was told- they will send them to accounting office and I will get money within 10 days
26 September - the checks "on hold" because of problems with their computer

07 October - the checks never been sent to accounting and they will do it right away

14 October - checks approved and will be issued
within a weeek

27 October. Checks were ussued on October 26 and will be at my place within a week

6 November - "The checks not ussued- I will call now to find out what is going on" and line disconnected.

NEVER BUY ANYTHING at TigerDirect and Onrebate.com. Just stealing of your money and time.

Arkady
Ames, Iowa
U.S.A.