Complaint Review: Onrebate.com - Tigerdirect.com

Onrebate.com is a big SCAM and getting worse day by day. As a veteran 'rebater', I've seen this pattern before and I could tell you from past experiences that this will not get better and they will eventually be shut down. My advice: do not use Onrebate.com no matter how much money you 'think' you're saving; this advice also applies to all online retailers who use Onrebate.com especially TigerDirect.com which I heard is closely related to Onrebate.com. It's far much better and cheaper to look for sales at legitimate retailers like Best Buy, Circuit City and the likes.

This is my history with Onrebate.com :
(keep in mind that I'm an experienced rebater, who follows all the rebate requirements to the letter, and NO mistakes were made on my part in ANY of the submissions)

During 2005 I had 11 rebates, 6 were paid within 8 weeks with no issues; 4 I had to call to correct a mistake they claimed was there but really wasn't and had to fax my documents again to them (same exact documents that they claimed were invalid) paid within 12 weeks; and one I had to wait 19 weeks !!

During 2006 I had 12 rebates, 6 were paid within 3 weeks (by paying extra fees for the 'No Wait Rebate'; and the other 6 I had to resend documents again because they claimed my filing was late or I sent wrong UPC code or product does not qualify etc, 5 of them were paid 'eventually'.

That leaves one outstanding rebate. Details as follows:

12/23/06 filed for $10 rebate online, paid $1 for 'No Wait Rebate' (to be paid within 3-5 business days)
12/28/06 mailed rebate submission as required.
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01/29/07 called was on hold for 1 hour then was told that they're still processing December's submissions, but if I wanted I could resend my documents by mail, so I asked what would that accomplish and the guy said nothing really since we didn't get to December yet, so I said why should I resubmit then and he said don't submit if you don't want to!! I then told him that I paid for the 'No Wait Rebate' which meant according to their site that my claim would be processed within 3-5 days of RECEIPT and he said no, it's 3-5 days from them actually processing it !!! As this was useless I just hung up.

2/12/07 The Rebate was denied Insufficient documentation - Incorrect UPC barcode !!!!!!!!!!!!!!!
2/13/07 I called again and told them that I'm looking at my copy of the submission and the UPC is correct,
after being on hold for another hour they said that I will be getting my check within 5 days (no apology, no explanation, not a thing)

and that was that, I still DID NOT GET MY CHECK !!!!!!!!!!!

Nice 'NO WAIT REBATE' !!!!!!!!!!!!!!!!!!!!!!!!

My final comments: Unless you have a lot of free time and a lot of patience and a strong will to lose hard earned cash do not be tempted by the rebates offered through Onrebate.com, stay away from TigerDirect.com since without their scamy rebates they're not any cheaper than REAL stores, if you insist on dealing with them MAKE COPIES OF EVERYTHING YOU SEND, USE CERTIFIED MAIL, and follow up on your rebates.

Do not under estimate the money these scammers are making by avoiding payments. Do a search on Onrebate.com scam and see the 1000's of people who got ripped off. I assure you there will be a class action lawsuit against them, so make sure to write your complaint on this great site, and the BBB and the attorney general of your state and the state of Florida. That's the only way they will be stopped.

Mousa
Toledo, Ohio
U.S.A.