OnRebate CUSROMER SERVICE RIPOFF Boca Raton Florida
I bought a DVD writer from TigerDirect and OnRebate happens to be the rebate processing company. Order number I4104141. It had 2 rebates. One of them required a copy of the invoice. As the purchase was made online so there was no real invoice sent to me. I sent a copy of the oder confirmation that i printed from their website. The rebate was denied and the customer service asked me to send the invoice again. As i was unable to figure out how to find the invoice, i asked the customer service what exactly they want. I again sent what i thought was sufficient and the rebate was again denied and i got the following email.
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Dear Tarun ,
Thank you for using onRebate.com. Our system indicates that your rebate application has been denied.
The following requirements were not met:
Insufficient documentation - No Invoice
A INVOICE WASN'T MAILED IN.A ORDER CONFIRMATION FORM WAS MAILED IN.
Summary of your rebate registration:
Rebate Description: $50 MIR on Plextor PX-740UF Blk DL USB/FW 16x DVD+/-RW/External DVD Burner
Rebate Offer: PX-2107
Rebate Award: $50
Tracking Number: UXP3ZHPSDP2DHSVS
If you have any questions, please send an email to Plextor@onrebate.com or call us at 1-866-310-9716.
Thanks for using onRebate.com!
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You received this email in response to a rebate submission at OnRebate.com.
If this is incorrect, please alert us at: privacy@help.OnRebate.com
OnRebate, Inc.
120 East Palmetto Park Road
3rd Floor
Boca Raton, FL 33432
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The email did not mention any deadline for me to revert back to them. When i called them they said that there is a 30 day deadline to re-send the documents and i missed it so i am done.
I told them that the email did not say any such thing so they said it doesn't matter what the email said.
The customer service who i called the last time.... must have got a reward by not letting me get my rebate. And here i am, with no fault of my own, being denied my 50$.
Tarun
St. louis park, Minnesota
U.S.A.
1 Updates & Rebuttals
Nadina
Boca Raton,Florida,
U.S.A.
Invoice/Packing Slip
#2UPDATE Employee
Mon, August 07, 2006
Dear Customer,
We sincerely apologize for your frustrations.
Please note that you do receive a packing slip with the package when your items are delivered which is considered an invoice.
The email confirmation is not acceptable as an invoice because it can be altered.
Please contact the vendor and request they email you a copy of your invoice and then proceed to forward that copy to nadina.urdaneta@onrebate.com and I will gladly proceed to approve the rebate.