OnRebate Deceptive practices ripoff Florida Internet
OnRebate.com experience:
In August 2006, they received documentation for three rebates. Two of the rebates were accepted and payments received on 11/30/06 and 1/21/07. The third rebate, on 8/18/06, was ...denied insufficient documentation. OnRebate would not identify which documentation was insufficient in any of the six email request sent. The local Florida BBB was contacted, OnRebate did not respond to their inquiry. The Florida Department of Agriculture & Consumer Services (doacs) ( http://www.800helpfla.com/complnt.html ) was contacted, 3/2007, and a miracle happened the rebate was accepted on 3/7/07.
The rebate, per OnRebate, would be sent on 4/4/07. When the rebate was not received OnRebate was again contacted, they informed me the rebate would take 8 to 10 weeks after approval. Again, 4/2007, doacs was contacted and another miracle happened, the rebate was received on 4/30/07.
I suggest the form on http://www.800helpfla.com/complnt.html be used to file a formal complaint against OnRebate.com tactics.
Byron
Manassas, Virginia
U.S.A.
2 Updates & Rebuttals
Byron
Manassas,Virginia,
U.S.A.
Response to Onrebate.com
#3Author of original report
Tue, August 07, 2007
Ron, All you have to do is contact the BBB in your area or the Florida Attorney General's office. They have all the information. The $20.00 rebate was approved and received, as stated in my complaint, after intervention by the Attorney General's office.
Your firm and Tiger Direct will never rip me off again. Tiger Direct, due to the actions of your combined firms, has lost a customer who has spent thousands of dollars over the past 15-years. You might ask your manager if it is a good business plan to attempt ripping off $20.00 and lose a customer of 15-years.
Ron
Miami,Florida,
U.S.A.
TERMS AND CONDITIONS FOR REBATE SUBMISSIONS
#3REBUTTAL Individual responds
Tue, August 07, 2007
Thank you for allowing us to address this matter accordingly. In order to evaluate Mr. Byron's rebate, we need further information to better assist the customer. Mr. Byron needs to contact myself or any of our service professionals at 1.888.222.9300 with either a tracking number or a reference number. Also, we recommend that each and every customer carefully and thoroughly read our Terms and Conditions prior to fulfilling a rebate. We do truly apologize for any inconvenience caused by the filing of the rebate in question.
Sincerely,
Ron