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  • Report:  #223322

Complaint Review: On-Rebate - Global Computer Supplies - Tiger Direct

OnRebate - Global Computer Supplies - Tiger Direct Rebate Ripoff will not send approved rebate after 6 months! Miami Florida

  • Reported By:
    Jacksonville Florida
  • Submitted:
    Sat, December 02, 2006
  • Updated:
    Thu, December 14, 2006
  • On-Rebate - Global Computer Supplies - Tiger Direct
    P.O. Box 440309
    Miami, Florida
    U.S.A.
  • Phone:
    888-222-9300
  • Category:

I sent in rebates for $30 and $90 to OnRebate from a purchase made at Globalsupplies/TigerDirect.com. The rebates were sent in June 2006.
I have not received these rebates to date in spite of a check pending status issued on 6/27/06. I have e-mailed onrebate 3 times and called 4 times.
I have been told the following from onrebate:
- 9-13-06 sent e-mail to check status
- 9/25/06 verify address (it was clearly on the rebate form)
- 10/10/06 forwarding to accounting and supervisor should pay within 10-14 days
- 10/24/06 sent check
- 11/19/06 sent e-mail no response from onrebate
- 11/21/06 check not mailed forwarding to supervisor again call back in 1 week
- 12/1/06 10am called supervisor Nicky Thomas, I was told she was in a meeting call back at 11:00am.
- 12/1/06 11am called back put on hold for 57 minutes then told that Nicky Thomas would call me back ASAP.
- 12/1/06 5:45pm No callback, so I called onrebate and was informed that Nicky Thomas had gone home 2 hours ago! I left a voice message for Nicky Thomas and I am now waiting for a return call.
Part of the onrebate logo states "Fast Reliable Rebates" --this is a joke-- as I find them to be neither "fast" nor "reliable".
I suggest that if onrebate is involved with a purchase.. DON'T DO IT!! It is not worth the hassle no matter how good the deal is.
This seems to me to be a fraudulent rebate and I am getting the run around from onrebate.

Kevin
Jacksonville, Florida
U.S.A.

2 Updates & Rebuttals


April

Miami,
Florida,
U.S.A.

Please contact us

#3UPDATE Employee

Thu, December 14, 2006

Dear, Customer

We apologize for any frustration you experience during the rebate process. For further assistance with your rebate, please contact me at april.jackson@onrebate.com.


Kevin

Jacksonville,
Florida,
U.S.A.

Tiger Direct Resolved Unpaid Rebate

#3Author of original report

Wed, December 13, 2006

I called Tiger Direct and talked to a preson who was very helpful. He refunded the total amount of the rebate the next day. I will not make a future purchases that involves onrebate.

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