OnRebate Ripoff--did not pay me for 2 rebates, contacted, promised, lied! Miami Florida
In the past, I used to receive rebates from OnRebate, though it always took a long time. In the last year or so, however, I have not received 2 rebates for a total of $64. One of them had been "accepted" on 12/6/2005, the other on 7/28/2006.
On 12/27/2006, I contacted OnRebate about this problem. After waiting on hold for over 30 minutes, I spoke with a customer service person who checked the status of my rebates and told me they had tried to pay them to PayPal, but they had not been accepted. I never received notification from PayPal that any attempted payment had been made.
I made sure he had the correct email address to pay my PayPal account, and he assured me that the rebates would be "re-issued" in 21 days. That was 47 days ago, and I have heard nor received NOTHING!
I used to purchase a lot of items from Tiger Direct that offered rebates through OnRebate. From now on, I will only buy from TigerDirect if the rebate is offered through the manufacturer. OnRebate is a RIP-OFF!!!
Dan
La Salle, Illinois
U.S.A.
3 Updates & Rebuttals
Alex
Miami,Florida,
U.S.A.
Resolution of your issue
#4UPDATE Employee
Thu, June 28, 2007
Hello Dan:
As a Customer/Web Service representative for Tiger Direct, I am glad to know we have managed to resolve your once-pending rebate issues. I do apologize for any inconvenience the delay caused, and we certainly do appreciate your patience regarding the matter.
Sincerely,
Alex
Tiger Direct Customer/Web Services
Dan
La Salle,Illinois,
U.S.A.
Finally paid nearly a year later!
#4Author of original report
Sun, June 10, 2007
After several emails and a few calls, I was finally paid what I was owed by OnRebate. The last time I called, the customer service person told me I would be paid soon, and it was done within a week or so.
Dan
La Salle,Illinois,
U.S.A.
One paid, still waiting for 2nd.
#4Author of original report
Thu, May 31, 2007
I'm still waiting for the $50 rebate from Tiger Direct. I contacted them again a few days ago and was told again that the rebate would be paid. We'll see!