OnRebate - Tiger Direct Automated system claimed they sent my rebate but its been 3 weeks and no rebate, no respnse to email inquiries. Impossible to contact company ripoff Boca Raton Florida
The first red flag was from several emails I sent going unanswered. There is only one way to contact this company and that is by email. They have an automated phone line with no options for live help. I bought a product through Tiger Direct that qualified for a rebate. I opted for the "instant rebate" (which cost extra) submitted all of the required information and received an email confirmation that my rebate had been sent (check's in the mail). 3 weeks later still no rebate and all email inquiries ignored. Non of my email inquiries bounced back so I know they were delivered.
I called Tiger Direct and the sales rep who I spoke to said they were getting about 20 calls per day regarding rebate complaints. He had recently spoke to a lady that had filed for an instant rebate and was told "check's in the mail" last March (06) and still hadn't received it. I asked the sales rep if I could speak to someone regarding my rebate and was then put on hold where I waited for 2 1/2 hours before giving up.
If the issuer of these rebates (Tiger Direct) doesn't want to honor them they shouldn't offer them. I wouldn't have bought this particular product if it wasn't being offered with a rebate. I also filed a complaint with BBB. It's hard to believe Tiger Direct would associate themselves with a 'fly-by-night' type of company like On Rebate.
John
Grants Pass, Oregon
U.S.A.
3 Updates & Rebuttals
Jesus
Miami,Florida,
U.S.A.
Resolve to your rebate issue.
#4UPDATE Employee
Tue, August 07, 2007
We apologize for the inconvenience you have experienced and we will try to resolve your rebate issue as soon as possible. Please contact me through my personal e-mail so we may come to a positive conclusion to this matter. My e-mail is Jesus.serrano@onrebate.com. Thank You.
Alex
Miami,Florida,
U.S.A.
Help with your rebate
#4UPDATE Employee
Fri, July 13, 2007
Dear Customer:
We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, please email me at alex@help.tigerdirect.com with your Tiger Direct order number in the subject line, as well as a brief summary of your rebate situation in the body of your email. If you have your rebate tracking number(s), you can include that also. Your issue will be researched, and we look forward to resolving it for you as promptly as possible.
Sincerely,
Alex
Tiger Direct Customer Service/Web Response
John
Grants Pass,Oregon,
U.S.A.
Update 12/22/06 no option to speak to a live person
#4Author of original report
Fri, December 22, 2006
Today I was able to contact on rebate by telephone by asking the recording for a 'representative'. There was no option to speak to a live person on the recorded message but asking for a 'representative somehow worked. After speaking to the the rep he admitted not having sent my check yet, even though I was sent a confirmation email stating it was already sent. I applied (and paid extra) for the 'no wait status' rebate which was supposed to be processed upon receipt of the information that I submitted. He also had no explanation for ignoring my emails but said he would reimburse me the full amount of the rebate (including the extra amount I paid for 'no wait status'). Now the ball is in their court and I'm waiting to see how well they follow through.