OnRebate Tiger Direct rip off not paying rebates Boca Raton Florida
Purchased Computer bare bones kit from Tiger Direct, the kit came with 8 rebates. Submitted all necessary paperwork and fulfilled all requirements for rebates. Onrebate.Com web page shows all rebates have been accepted and processed and approved for payment and 3 have been paid but,the remaining 5 have not been paid. All rebates were mailed and accepted in June 2006.
As of Dec. 7, 2006 I have sent 3 e-mails to Onrebates.Com and have not received any response. Both Tiger Direct and Onrebates.Com are owned by the same person and onrebate phone number is a computer response system and you cannot reach a live person. There so called customer service is really customer NO SERVICE. Do not buy anything from Tiger Direct that have rebates attached to the product.
Charles
Dayton, Ohio
U.S.A.
3 Updates & Rebuttals
Alex
Miami,Florida,
U.S.A.
Help with your rebate
#4UPDATE Employee
Thu, July 26, 2007
Dear Customer:
We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, please email me at alex@help.tigerdirect.com with your Tiger Direct order number in the subject line, as well as a brief summary of your rebate situation in the body of your email. If you have your rebate tracking number(s), you can include that also. Your issue will be researched, and we look forward to resolving it for you as promptly as possible.
Sincerely,
Alex
Tiger Direct Customer Service/Web Response
Jonathan
Mclean,Virginia,
U.S.A.
Same Here
#4Consumer Comment
Fri, December 08, 2006
I think we should consider a class action lawsuit. I have been waiting since August for my rebate, as well.
I was on the phone today with Nicky Thomas and also got dumped into Marsha Tate's voicemail, as well.
I found out from Nicky that SHE DOESN'T LISTEN TO VOICEMAIL.
I left at least 6 messages for her on this phone number:
866-310-8074, which she said was her direct line.
Not one response.
Andy
Bellingham,Washington,
U.S.A.
i just found this out
#4Consumer Suggestion
Fri, December 08, 2006
this is what i'm doing... granted yesterday my call was either disconnected or i was hung up on...
if you call the 888 number and go through all the maddness (verify it's you-> say "that one" or whatnot to get to the main menu of one of your rebates than start rambling, it'll go off for a few minutes about needing you to tell it one of a few different commands... just keep rambling "blah blah onrebate sucks" [it makes you feel good right?])
eventually it'll say "please hold while i transfer you to the call center" or some such thing...
and there's a live person
this has to be done during their business hours (9-5? florida time, which happens to suck for me on the west coast)
good luck
create a hotmail account (or something), and post the address if you have any trouble with the above