OnRebate Tiger Direct SCAM, Dishonest, Lies, HORRIBLE customer service, Delay Delay Delay, Uses any excuse NOT to send rebate Miami Florida
I bought a Seagate hard drive from tigerdirect.com with a $50 rebate. The rebate was to be handled by onrebate.com. I followed all of directions for submitting the rebate.
After a month the site still didn't show that I had sent in the forms. I called 11/2/05 & after waiting 45 MINUTES on hold was told they "Probably" had it & they were "Overwhelmed with submissions from Sept." But I had "nothing to worry about as long as it was postmarked on time."
11/3/05 the site said the rebate was accepted.
11/7/05 I got an email saying the payment was processed & I would receive a check in 8-10 WEEKS! I emailed and got an auto-reply saying they would answer in 72hours. I never got a reply, so I called again & was told it really was 8-10 DAYS.
I gave them the 8 weeks anyway, but on 1/5/06 I sent another email & got another auto-reply saying I would have a response within 72 hours. Again, It never came. After doing a Google search I came up with this website and the email address for Nadina Urdaneta who apparently handled cases such as this. I emailed her & she quickly replied and apologized. She said that the check was written & sent but since it had never been cashed, they would issue another one immediately. I would receive the check in 7-10 days.
After 10 days I emailed Ms. Urdaneta to tell her the check did not arrive this time either, But I never got a reply.
I called today & after waiting on hold for 25min they asked me to hold again while they checked on it. 5 Minutes later they picked up the phone and asked me for the tracking # again and put me back on hold. Then disconnected the call. I called a 2nd time & waited another 25min before anyone answered. This time "Danny" said the check had NOT been sent the 2nd time & she didn't know why. She said she would PERSONALLY fix the problem & would mail ANOTHER check.
Instead of waiting 10 days to see I didn't receive it again, I asked to have it sent by PayPal at no charge this time. Their site claims this way you get the rebate "almost instantaneously" although Danny said it would be at least 3 days for them to even process the refund. When I asked why, she said they had to stop payment on the 2nd check. I reminded her she just said it had never been sent. She then said she meant the 1st one. I am still waiting to see if I actually get a rebate.
I really think this company is due for a class action lawsuit.
John
Daytona Beach, Florida
U.S.A.
13 Updates & Rebuttals
John
Daytona Beach,Florida,
U.S.A.
Check Received
#14Author of original report
Wed, March 29, 2006
Well, as incredible as it seems, I FINALLY got a check. Actually, I got 2 checks. One dated the 2/2/06 but not postmarked untill 2/22/06. The other dated 2/18/06 and postmarked 2/24/06. I cashed the 2nd check and it didnt even bounce! *rolls eyes* So I guess all i needed was 6 months, 5 checks, alot of patience, and to report them to every known business fraud agency to get a check.
So, my advice to all the rest of u that get scammed by a tigerdirect rebate.... 1st off... SAVE COPIES OF EVERYTHING! 2nd Hound, harass, call, email, Don't give up! EVENTUALLY, u will get the check.
John
Daytona Beach,Florida,
U.S.A.
You're not gunna believe this....
#14Author of original report
Fri, February 17, 2006
Email received today...
''''''''''''''''''''''''''''''
From: nadina urdaneta
To: ######@aol.com
Sent: Fri, 17 Feb 2006 11:07:52 -0500
Subject: RE: Check reissued.
We mailed yet another check yesterday and put a stop payment on the previous.
Again...Your address is:
########### ####.
###### ######, ##
Nadina Urdaneta
Customer advocate
1-888-222-9300 Ext 5170
'''''''''''''''''''''''''''''''
My Reply...
'''''''''''''''''''''''''''''''
Unbelieveable.
Why wont you put it in my paypal account as I have asked you OVER and OVER again?
Why do you insist on NOT pleasing the customer? Over 5 months of YOUR mistakes and you can't just put it in my paypal account? With your track record on "mailing a check" I wont be holding my breath.
'''''''''''''''''''''''''''''''
Can you believe it??
What are we up to? 5 checks now?
John
Daytona Beach,Florida,
U.S.A.
Check not sent.... AGAIN.
#14Author of original report
Tue, February 14, 2006
Well, Ms. Nadina confirmed that I would receive the check by 2/13/06, it did not arrive. What a shock. I have now followed thru with my promise to report her and her company to the Better Business Bureau and to the Florida Attorney General. Ms. Nadina, I will not give up on this. You OWE me $50. You PROMISED to send it. You have failed over and over and over to do your job. Where is the check?
John
Daytona Beach,Florida,
U.S.A.
Check not sent.... AGAIN.
#14Author of original report
Tue, February 14, 2006
Well, Ms. Nadina confirmed that I would receive the check by 2/13/06, it did not arrive. What a shock. I have now followed thru with my promise to report her and her company to the Better Business Bureau and to the Florida Attorney General. Ms. Nadina, I will not give up on this. You OWE me $50. You PROMISED to send it. You have failed over and over and over to do your job. Where is the check?
John
Daytona Beach,Florida,
U.S.A.
Check not sent.... AGAIN.
#14Author of original report
Tue, February 14, 2006
Well, Ms. Nadina confirmed that I would receive the check by 2/13/06, it did not arrive. What a shock. I have now followed thru with my promise to report her and her company to the Better Business Bureau and to the Florida Attorney General. Ms. Nadina, I will not give up on this. You OWE me $50. You PROMISED to send it. You have failed over and over and over to do your job. Where is the check?
John
Daytona Beach,Florida,
U.S.A.
Check not sent.... AGAIN.
#14Author of original report
Tue, February 14, 2006
Well, Ms. Nadina confirmed that I would receive the check by 2/13/06, it did not arrive. What a shock. I have now followed thru with my promise to report her and her company to the Better Business Bureau and to the Florida Attorney General. Ms. Nadina, I will not give up on this. You OWE me $50. You PROMISED to send it. You have failed over and over and over to do your job. Where is the check?
John
Daytona Beach,Florida,
U.S.A.
Nadina replies again...
#14REBUTTAL Individual responds
Sat, February 11, 2006
I did reply to Ms. Nadina, I reminded her of my email address and our numerous chain of emails.
She just replied, asking me for my address AGAIN.
When I tried to reply to her this time, my email bounced.
----- The following addresses had permanent fatal errors -----
----- Transcript of session follows -----
550 ... Host unknown (Name server:
secure.domain19.net.: host not found)
This was the email I sent her.
Now I have no doubt you are just messing with me! I dont believe you have any intention of sending me the money you owe me. I have gone above and beyond to get the check I am owed.
This was supposed to have been taken care of in weeks, its been months. I have been promised repeatedly you were resending a check. On January 14th 2006 you asked the very same question, On January 14th 2006 I replied to you with my correct address. On January 17th 2006 you replied that you were sending the check and I would get it in 10 -14 days!
Since then, you apparently forgot to mail it and "Ms. Danny" promised again by phone to resend it. It is now Feb. 10th and you are asking me AGAIN for my address? Are you now telling me that you will mail the check a 4th time? If I dont have this check in my hand or in my paypal account on Monday Feb. 13th I will begin reporting you and your company to every website, news department and government agency I can find. I am tired of being jerked around and I want this to END NOW!
John
Daytona Beach,Florida,
U.S.A.
Nadina replies again...
#14REBUTTAL Individual responds
Sat, February 11, 2006
I did reply to Ms. Nadina, I reminded her of my email address and our numerous chain of emails.
She just replied, asking me for my address AGAIN.
When I tried to reply to her this time, my email bounced.
----- The following addresses had permanent fatal errors -----
----- Transcript of session follows -----
550 ... Host unknown (Name server:
secure.domain19.net.: host not found)
This was the email I sent her.
Now I have no doubt you are just messing with me! I dont believe you have any intention of sending me the money you owe me. I have gone above and beyond to get the check I am owed.
This was supposed to have been taken care of in weeks, its been months. I have been promised repeatedly you were resending a check. On January 14th 2006 you asked the very same question, On January 14th 2006 I replied to you with my correct address. On January 17th 2006 you replied that you were sending the check and I would get it in 10 -14 days!
Since then, you apparently forgot to mail it and "Ms. Danny" promised again by phone to resend it. It is now Feb. 10th and you are asking me AGAIN for my address? Are you now telling me that you will mail the check a 4th time? If I dont have this check in my hand or in my paypal account on Monday Feb. 13th I will begin reporting you and your company to every website, news department and government agency I can find. I am tired of being jerked around and I want this to END NOW!
John
Daytona Beach,Florida,
U.S.A.
Nadina replies again...
#14REBUTTAL Individual responds
Sat, February 11, 2006
I did reply to Ms. Nadina, I reminded her of my email address and our numerous chain of emails.
She just replied, asking me for my address AGAIN.
When I tried to reply to her this time, my email bounced.
----- The following addresses had permanent fatal errors -----
----- Transcript of session follows -----
550 ... Host unknown (Name server:
secure.domain19.net.: host not found)
This was the email I sent her.
Now I have no doubt you are just messing with me! I dont believe you have any intention of sending me the money you owe me. I have gone above and beyond to get the check I am owed.
This was supposed to have been taken care of in weeks, its been months. I have been promised repeatedly you were resending a check. On January 14th 2006 you asked the very same question, On January 14th 2006 I replied to you with my correct address. On January 17th 2006 you replied that you were sending the check and I would get it in 10 -14 days!
Since then, you apparently forgot to mail it and "Ms. Danny" promised again by phone to resend it. It is now Feb. 10th and you are asking me AGAIN for my address? Are you now telling me that you will mail the check a 4th time? If I dont have this check in my hand or in my paypal account on Monday Feb. 13th I will begin reporting you and your company to every website, news department and government agency I can find. I am tired of being jerked around and I want this to END NOW!
John
Daytona Beach,Florida,
U.S.A.
UPDATE Check SUPPOSED to have been mailed
#14Author of original report
Thu, February 09, 2006
Ms. Urdaneta,
You have sent me several emails on this so I would THINK you had my email at some point. Here is the most recent reply you sent.
''''''''''''''''''''''''''''
From: nadina urdaneta
To: #######@aol.com
Subject: Check reissued.
Date: Mon, 6 Feb 2006 14:16:02 -0500
Dear Onrebate Customer-
We have mailed you a new check on 02/03/06.
''''''''''''''''''''''''''''
Seeing that the money did not go to PayPal as I asked, I am expecting the check to arrive at the latest Monday 2/13/06. If this is not the case, I will again be disappointed.
Nadina
Boca Raton,Florida,
U.S.A.
Check reissued
#14REBUTTAL Owner of company
Wed, February 08, 2006
Dear John-
You said you have sent me an email but I have checked in my inbox and cannot seem to locate it.
Please resend the email to nadina.urdaneta@onrebate.com and I will make sure the check gets expedited.
I apologize for the inconvenience.
Thanks for your attention.
Nadina
Boca Raton,Florida,
U.S.A.
Check reissued
#14REBUTTAL Owner of company
Wed, February 08, 2006
Dear John-
You said you have sent me an email but I have checked in my inbox and cannot seem to locate it.
Please resend the email to nadina.urdaneta@onrebate.com and I will make sure the check gets expedited.
I apologize for the inconvenience.
Thanks for your attention.
Nadina
Boca Raton,Florida,
U.S.A.
Check reissued
#14REBUTTAL Owner of company
Wed, February 08, 2006
Dear John-
You said you have sent me an email but I have checked in my inbox and cannot seem to locate it.
Please resend the email to nadina.urdaneta@onrebate.com and I will make sure the check gets expedited.
I apologize for the inconvenience.
Thanks for your attention.