Complaint Review: Onrebate - Tiger Direct

I purchase a 17 monitor from Tigerdirect which came with a $70.00 rebate which is handled through Onrebate.com. I received the monitor fine, but that is where fine ended! I gathered all of my rebate information and printed all of the appropriate forms, I had the proofs of purchase, my online receipt from tigerdirect and online statement from paypal. I sent them the paypal statement as well as the online invoice which I received from Tigerdirect. I signed the paper work and made sure that everything was in order.

I sent my paper work and my signature to Onrebate.com everything that was done online through Onrebate.com was accepted, but a week later I received an email stating that my rebate was denied because I did not include an original invoice or packing slip. Since this is an online purchase, tigerdirect does not mail original invoices and there was no packing slip on or in the box.

Tigerdirect and Onrebate.com have both been contacted and sent numerous emails explaining my situation and asking for help. They have my money and care nothing about helping! They are partners and together I feel that they have deceived me and many others by making it virtually impossible to get an honest rebate.

I am preparing to file complaints with the attorney general, the better business bureau, and I am going to try to see if paypal can get involved. This clearly seems to be a dishonest way of doing business.

Timothy
Louisville, Kentucky
U.S.A.