Complaint Review: Ontel Products

After years of problems with pain in my feet and ankles.  I decided to try Strutz.  A product designed to be worn on the feet to provide support and eliminate pain. I ordered the item online from Ontel Products on 1/30/12.  I received the product in a timely manner.  However, that is the last positive point about the company.

I wore the product 5-6 times and noticed that the fabric around the seams was ripping.  The product was falling apart and it was virtually new!  I took pictures of the ripping Strutz and scanned my entire invoice and emailed it to the company asking for a refund of the product (less shipping charges) as there is a 60 day money back guarantee.

Typically, I received a generic response a few days later saying the company need the information from my invoice to process the request.  I, immediately, responded saying that I included all of that info in the initial email to customer service.  I waited a few weeks for a response and never received one. 

So, I replied to the same email with the same information.  A day or so later, I received almost the same generic response.  At this point I decided to call the phone number associated with the customer service department.  I got someone on the phone named "Chris" who spoke with an accent so thick I could only understand every third word she said.  I could tell she was reading from the script.  I'm still waiting to see if anything is done!

Bottom line- Don't waste your time, money, or energy on Strutz and I would avoid Ontel Products at all cost!!