Oofay.com , OOFAYTECHNO, Oofay Technology International Ltd Oofay took my money and never sent the virtual gold Internet
7/21 ordered 500 in gold - now 8/02 and still haven't gotten anything. I sent message after message via email to service@oofay.com, tried the chat and nothing. Then I got an email back saying "don't worry" they are having trouble mining for gold. WOWMINE.com fulfilled my order very fast - so I doubt it's the lack of GOLD.
I paid $15.78 USD for my order that they HAVE taken from my account under their name of OOFAYTECHNO.
I sent them one last email today that if I don't get this gold (virtual money for the WOW game) or my money paid back TODAY, I'm starting a formal complaint process - AND I WILL.
I don't care if it's 15.78 or a buck - it's my hard worked for money and it belongs to me.
NEVER GOT A PHONE CALL - NEVER GOT AN IN WORLD MESSAGE - just a cheesy email reply they send out to everyone. See below - my reply first - their ONE reply in the middle and then my first email at the bottom.
Still having issues farming? You either pay me back my 15.78, pay me my gold of 500 in WOW, or I'm going to start the fraud report through paypal and contact the board of consumers TODAY.
Receipt ID xxxx-xxxx-xxxx-xxxx and you have taken my money with the OOFAYTECHNO on my statement for Item # Gxxxxxxxxx for xxxxxxxxxxxxxxxx.
I'm not cool with getting scammed, I want my money back or my GOLD TODAY!!!
I've been patient enough wouldn't you say? Also I know you can be mining for Gold another company fulfilled my order just fine YOU HAVE NOT!
From: OOFAY [mailto:service@oofay.com]
Sent: Monday, July 21, 2008 6:38 PM
To: xxxxxxxxxxxxxx
Subject: Re: Gold order for xxxxxxxxx
Hi
We really had some difficulty farming the gold on the server. But I have put your order onto the top of the list so we will send the gold firstly when we had any gold in hand. Please don't worry.
From: xxxxxxxxxxxxx
Sent: Tuesday, July 22, 2008 5:46 AM
To: service@oofay.com
Subject: Gold order for xxxxxxxxx
I'VE TRIED CALLING TRIED THE CHAT AND THIS IS MY SECOND EMAIL!!!
If I don't see a reply in writing about my order in 24 hours I will report you to Paypal, the board of Consumers or whoever I have too. Lack of communication is ridiculous at this point.
Gold order for xxxxxxxxxxxxx paid with paypal receipt ID: xxxx-xxxx-xxxx-xxxx for Item # Gxxxxxxx for 500 Gold at $15.78. I still have not received the gold. Could you tell me how long this might take or if there will be any delay?
I've ordered gold from another vendor two days ago and still have not received that, so I came to you to see if you are quicker and more reliable.
Please let me know either way. Thanks
Ordered by xxxxxxxxxxxxxxxx for xxxxxxxxxxxx under in world name xxxxxxxxxxxx
Most recent reply I just received from Oofay.com is below. I asked for my money back or virtual gold. They essentially are telling me to wait longer.
Dear Client
I am so sorry about the delay. But we are farming your gold all the time, we really want to send your gold very soon. And I have changed your order into emergency one. That means if we have any gold in hand, we will send it to you firstly. So I hope you don't worry about it. We will send your gold as soon as possible. I will call you when we are ready.
Lisa
Anonymous, Texas
U.S.A.
5 Updates & Rebuttals
Rony
San Antonio,Texas,
U.S.A.
weired
#6Consumer Comment
Tue, May 19, 2009
I feel so weired when i got this ripoff, cos i am a repeat customer of www.oofay.com, and i buy 10k gold per month from them! I get my gold fast and safe every time! I think they are really a good team!
sorry for your experience buddy! but to be fair, I think oofay is a good website than can be trusted!
Nate
Lawton,Oklahoma,
U.S.A.
OOFAY DID a GOOD JOB!
#6Consumer Comment
Thu, February 19, 2009
i think oofay is a good company to buy the wow gold. i bought 5,000g from them yesterday (i want to buy epic mount ), and got the gold within about 50min, like what they promised .well done!! i will buy the gold from them for ever!!
Jacob
Plantation,Florida,
U.S.A.
I was so impressed with their service!!!
#6Consumer Suggestion
Mon, February 09, 2009
I was so impressed with their service, I purchased two separate Power Levelling options from them, and was astounded with how
quick, professional and considerate they were in handling it. I am now a very happy level 70 with enough gold to purchase
anything I could possibly need, but because of the wonderful and generous people at OOFay.com, they have provided me with top
quality weapons, armor, mounts and bags for my character, all at no extra charge.
Alex
Ft. Wainwright,Alaska,
U.S.A.
i love oofay guys! lol
#6Consumer Comment
Sun, February 08, 2009
i dont know why there are many complaint with oofay, let me talk about my exprience with oofay.i am a new customer to oofay company, these guys do a excellent job, they are more efficient, more professnial than other company which i ever used,:) after i placed the order, i called the number on their website to check it, then a lady answered the phone( he voice was sweety). then i am confirmed all of the info, around an hour, i got another call from oofay, she told me pls get on line, we will give u gold ingame.lol wow!~ they are so fast! i love them, they make me enjoy my game! i would like to use them again, if u trust me, pls try it, they will give u best service:)
Lisa
Plano,Texas,
U.S.A.
They Sent The Gold - RESOLVED
#6Author of original report
Sun, August 10, 2008
I'm who reported the company. They did sent the gold on 8/10/08. However the one strong suggestion I'd have is for the company to take off the guarantee about delivery time. If they find they're having issues or delays on a continual basis, the site guarantee is what will get them into trouble if they can't deliver.
Take off the guarantee but thanks for the late delivery anyway.