Complaint Review: Ooh La Spa

I have a business and needed body wraps. I ordered them on July 21, 04. My acct was charged 269.95 that same day. When a week had passed and I had received nothing, I began to try to phone to find out why. The phone message was that messages can not be left, but fax at the tone. I tried again then sent a fax. I sent a e-mails requesting an ETA. Still no response. Finally on 8/5 I sent an e-mail stating that if I hadn't received the product by 8/4 to consider my order cancelled.

I ordered from another company and had the wraps the next day. Then on 8/7 (a Sat)I received the shipment. An employee that only works on weekends signed for it. I would have refused the order, but because nothing comes on Sat, I never thought to tell her to refuse a delivery from this company. I sent another e-mail stating that I wanted the merchandise picked up. However Brad Matsey informed my that they don't do pickups and that they would reverse any charge-back attempts. I returned the wraps and Anna Matsey signed for them on Aug 17. On Dec 30 I sent this message:

It's the end of the year, where is my money!!! Two things are going to happen. I am going to put all of my info concerning the order on the internet for everyone to see how you do business. Then I am going to small claims court and we'll go from there.

Too bad you are the kind of people who care nothing about your image or your crediablity.

The same day I received this message:

Your previous message was caught by our junk mail filter. I am going to check the records to make sure you didn't do a charge-back already and if not I will process a refund.

Jan 3: I didn't find any charge-backs so I am processing your credit. The credit should post to your account in 2 to 3 business days.

Thank You,

Brad J.
Ooh La Spa

----- Original Message -----
From:
To: Ooh La Spa
Sent: Monday, January 03, 2005 3:12 PM
Subject: Re: FedEx shipment 792706358733


Hello Brad,

HAPPY NEW YEAR!!! I hope that this year proves to be your best ever. I appreciate your consideration of my problem.

By now you should have found that there was never a charge back. I look forward to receiving my refund.

Thanks
Phyllis


To date, 2/8/05 I have not received a credit for these returned items.

Phyllis
Zanesville, Ohio
U.S.A.