Complaint Review: OOKISA

The marketing for OOKISA is a scam regardless of any product merit. I ordered the 30-DAY FREE TRIAL and paid 5.95 s&h. The terms are only partly disclosed in the banner ad and order page. The wording is vague and intentionally deceptive. These merely state you must cancel before the trial period ends otherwise they will send another shipment and charge you $100 for it. Obviously, you assume you will have 30 days to cancel. But after you place the order, OOKISA immediately sends an e-mail confirmation with fine print stating you have only 20 days to cancel, not 30 days. Upon delivery, the invoice for the 30-DAY FREE TRIAL states at the bottom you must notify them in 14 days to cancel. If you don't read that, you won't notice that your 30-DAY FREE TRIAL has now been changed to only 14 days. That's how they unexpectedly get you for their first $100 automatic shipment after just 14 days. Upon calling the company to complain, I spoke to an operator who awkwardly tried to use word games to convince me that the 30 day free trial period actually equals only 14 days due to their order processing and shipping times. It's a scam to get your credit card # and automatically charge the customer $100 before they know it. Upon closer inspection, the bottom of the invoice even states they will not process any refunds for packages marked return to sender and all sales are final and non-refundable after the 14-DAY FREE TRIAL period. How does their 30-day free trial suddenly change to a 14-DAY FREE TRIAL period after they get your credit card number? This is clearly a well-planned operation now being played out on the Internet to reach unsuspecting victims.

Born every minute
Sonoma County, California
U.S.A.