Complaint Review: Ooma - VoIP Phone Service

Please, do not ever consider doing business with Ooma.  If you are looking for a reliable VoIP provider, then check out https://downdetector.com, and you will quickly see that Ooma ranks if not last, next to last! These guys are a bunch of whack-jobs with a one-star rating on the BBB.

I have a business client of mine that I have been doing business with for seven-plus years.  I approached him to see what I could do to earn his VoIP business.  He said, “I hate VoIP”, and wanted to know what I could do with helping him go back to analog phone service.  I explained to him going back to analog would be like going back to the future, and how Ooma is the McDonald’s of VoIP.

I got my buddy hooked up with one of the very best business VoIP providers in the industry, and when I went to repro his four Yealink business phones, I was unable to being the phones are password protected by Ooma.  My client paid cash for these four devices, so I called Ooma to ask for the password to unlock the phones he’d purchased, and an employee by the name of Brian said, we will not give that information out.  I was blown away!  I tried to explain to Brian that my client paid cash for these phones, and his response was, “it’s in the terms and conditions”.  You deceitful BASTARDS!  Then, I explained to my client what Ooma said, and he said, “I never signed a contract”.  

I called Ooma back and this time got Jenelle, and I kind of laid into her a little.  Jenelle said the password is 0000, and if that didn’t work, I’d needed to contact Yealink (TOTAL BULLSH*T…!!! OOMA LOCKED THE PHONE, NOT YEALINK).  I then attempted to find Yealink’s contact number and they’re located in BFE with no USA contact numbers.

If you may be ever considering doing business with Ooma, please don’t!