Open Business Solutions Solicited Fraudulent Contract Via Illegible Fax Philadelphia Pennsylvania
NDC received a fax from Open Business Solutions which asked if we would like to be included in the Spring 2016 Yellow Pages, as it stated we previously had been. In this fax--which was not legible due to poor image quality--were neither the terms and conditions of a binding contract nor prices for such services.
When we subsequently received a bill we were in shock at the cost of such a service. In today's world the value of such service would be of limited use due to availability of the internet listings. The amount for a two year YP listing was more than a thousand.
Our company is a non-profit (read lacks funding) and sourced via a state hotline. Not much need for YP, but we did not think there was any cost at all.
After telephoning to inquire about canceling, I was told to put it in writing through any of three modes and I submitted a cancellation letter via all three: post, fax and email.
We received a response stating that we could not cancel our service because the fax was binding a binding contract that "clearly stated" the terms!
There was nothing clear about it!! The print was tiny and illegibile as small print often is that is received over facsimile.
When I called to follow up, I asked to escalate the issue with a manager, explaining the situation. I was met with great resistance and given no further recourse than to write another letter, explaining the situation and address it to the Contracts Department.
They were rude, evasive, and threatening. Their practices are fraudulent and deceptive.
I no longer work for the comany for whom this will be an issue but I feel so strongly that I have taken time to write this.