Complaint Review: Openboxusa.com

In May 2005, I placed an order with openboxusa.com I ordered 40 juicy pet carriers & 10 Chloe handbags for a total of $6,680.00 I sent a bank wire to the beneficiaries Ann Pham and Lisa Mah-Sayo. Sales person: Ryan Moore.I was told the pet carriers would be shipped right away and would have them within a couple of weeks, the handbags would be delivered in 3 to 4 weeks.

3 weeks went by and I hadn't received anything.I emailed Ann to inquire, I was told that the pet carriers they received were damaged and that I would recieve small shipments of 10 each. June 15th, I received first shipment of 10 juicy pet carriers. I emailed Ann again because I had concerns about the authenticity of the merchandise she was selling. She told me that the merchandise was not fake BUT there was NO guarantee. I started getting information from others that the seven jeans she had previously sold me were fake. I emailed again saying if she couldn't provide proof that merchandise was authentic, I did not want it.

I was then told that they couldn't give refunds--even though I haven't received the handbags in question. June 17th, I received second shipment of 10 juicy pet carriers. I emailed again telling Ann if the handbags were fake I did not want them. At this point it has been over a month and I had only received 20 pet carriers. I Emailed Ann and told her that the rest of the merchandise was not delivered in the time frame stated and I wanted a refund for undelivered merchandise. Again I was told they do not give refunds. Ann then emailed saying all my merchandise had been shipped but could not provide proof--she only had tracking mumbers for the 2 shipments of pet carriers--10 in each.

I continued to get the run-around, I made attempts to call to speak with them and got an answer service that is no longer associated with openboxusa--go figure. 10 weeks passed and the only thing i have received was 20 pet carriers total. I emailed again and waited several days for a response. I informed Ann that i filed a report with the National Fraud Center-- ifcc internet fraud center. She emailed a threatening email back saying she would contact my customers saying i was selling fake merchandise--which is funny because the only merchandise that has been in question I bought from her.

After a period of ignored emails, on July 21st ( over 3 months later) and after requesting numerous times that I did not want fake merchandise, I receive a partial shipment of Chloe handbags. I emailed openbox-- Ann again saying that i don't want the merchandise #1 because She cannot verify authenticity and #2 because it has now been 3 months since i paid for the merchandise and have not even received half of my order yet--I was initially told I would have all the merchandise within 3 to 4 weeks.

I informed Ann @ openboxusa that if i didn't get a refund within a couple of days that I would hand over merchandise to the law enforcement for investigation and to verify authenticity. She never replied. Thanks to the help of an online seller i was able to verify that the handbags are fakes. I am submitting an update to the ifcc that it has been confirmed that the merchandise is fake.

This supplier is well aware that the merchandise is fake, as I have found SEVERAL customers with the same problems dealing with openboxusa. They take your money--send fake merchandise--and send only partial orders, ignore emails and phone calls and refuse to refund money and give multiple excuses for delay in shipping as a stall tactic.

Openboxusa owes me $6,680.00 for merchandise not received and for un-sellable fake merchandise. This amount increases as expenses are incurred.

Anyone who has had similiar fraudulant issues with openboxusa I suggest you submit all evidence to law enforcement immediately. Incude any suspicious fake merchandise, shipping boxes , any emails and phone records and proof of payment. File a report with the ifcc (internet fraud center) and contact the BBB of Michigan: Address BBB of Detroit Michigan & Eastern Michigan 30555 Southfield Rd, Ste.200
Southfield, MI 48076-7751 Phone # 248 644-9100
email complaints@easternmichiganbbb.org

Help stop Openboxusa from ripping people off. Thank you to those who have already submitted information. I welcome others to provide any information they have regarding fraudulant acitivities of Openboxusa.

Michele
NY, New York
U.S.A.