Complaint Review: Optics Fast

"Terrible experience, my worse concerns with the website came true. After placing the order the never sent, or send a order confirmation... So i was not able to confirm over via email the color of glasses ordered, then when i called they said they would get back to me... next thing you know I have a tracking number for the item in question. Color was wrong and yet they refuse to exchange for correct colorway... very simple request, and seemingly simple problem for customer service turned into a complete fiasco - the below is an email response -one of about 4 in a row - from 'Becky' at their company: 

"You can do what you want and I will show you how easily I have an open and shut case with amex.
I will fight you tooth and nail boss, I have your live chat conversation you ordered the wrong item.
It happens, I understand take the hit for it, its your fault not mine.


Becky S."

Furthermore, I would not be surprised if this company is all run by the same person, just uses different names to create layers of separation from problem solving. I should have paid the difference and just bought the pair at a local sunglass shop.