Optics planet They sent only the free half of my order and said it was new but it was used Northbrook Illinois
2/24/19 ordered 2 items from them as described on my order buy one get 1 free. It took over 30 days to get deliver and when opened was only the free half of the order. They are very disorganized and claim I received a new item when it was a demo as shown on box I got and not the primary item I ordered which has a rail.
OpticsPlanet claims that the one without rail was all I ordered even though the order clearly shows 2 and the price of $189.62. You can’t get anyone to answer the phone or respond to emails for days. They advertise one thing and give you something else that’s why I say it is bait and switch.
They charged me more for the free without rail part of my order than they charge for it online back in February and even now in May. I hope they will do the right thing and complete my order so I can change my review but I’m not sure based on past experience. We shall see. I have filed a BBB complaint the North Carolina department of justice and registered with my credit card.
2 Updates & Rebuttals
Bill
Aberdeen,North Carolina,
United States
Sold me one thing and gave me something else!
#3Author of original report
Tue, April 30, 2019
I’m kind of confused. The response back from Optics Planet is clearly not a rebuttal or really a solution for that matter. How am I to respond to a response (rebuttal) that implies they are communicating with me by email and phone and they in fact are not.
I have a receipt that says I purchased 2 items on 2/24/19 and it still shows on there web site I purchased 2 items on 2/24/19. I want what I purchased. The old saying a picture is worth a thousand words is attached and is the only receipt I ever received from Optics Planet.
There are two distinctly different items that I ordered and they send me the cheaper free one that doesn’t even cost as much as what they charged me If i bought it today on there web site!! Let’s be honest you sold me 1 deal and thought you would give me something else? That’s what I see.
I request the remainder of my order not a coupon not that I return my free item for a refund. Be Honest look at the receipt which has pictures, anybody everybody it speaks for itself!!!
OpticsPlanet
Northbrook,United States
Pantheon Arms Order
#3UPDATE Employee
Mon, April 29, 2019
Hello,
Thank you for bringing this to our attention, it seems that you've connected with our customer support team via phone & email and that they are in the process of communicating with you via those channels of communication.