Complaint Review: OpticsPlanet.com

If there was a zero for customer service I would put it on here.

I ordered a pair of Serengeti Aviators. When I pressed the "submit" button it was for a "non-polarized" version. About an hour and a half later I checked my email and saw the confirmation said "Polarized". I immediately called to change the order. A man named John asked me for an MPN or some other number for the non-Polarized version. I said I did not know but I simply needed the Non-Polarized version of what I ordered. He seemed a bit put off by this and said he would need a number. I told him I was driving so it was not possible to look it up online at that moment. He said he could hold the order and I could call back later. I asked that he cancel the order and I would simply place a new order that evening. He again seemed a bit put off but said it had been cancelled.

Not feeling good about the phone call, I sent an email a few hours later to confirm the order had indeed been cancelled. The lady who replied to the email said it "might" have been; John had put a stop notice in but a lot of times the order ships anyway. And did it? Of course it did! I am sure they figured if the order shipped there is a good probability of me just being lazy and not sending it back. Today, 4 days later, I got a notification that the product shipped.

So to recap, what I pressed submit on and what the order said was shipping was wrong. Calling just an hour and a half later does not get the order cancelled, even when it doesn't ship until FOUR DAYS LATER!!

The service is horrible and it is better to just buy from a local store or the manufacturer rather than go through a middle man that apparently has to little to no control of the middle. Don't go through these people. Their service is absolutely horrible.