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  • Report:  #1402568

Complaint Review: Optimal chemical

Optimal chemical Ordered green bean buddy charger my card or bank account 20.$sent 3 oz bottle had ordered the 14 oz bottle Hollywood Florida

  • Reported By:
    Stephen hall — Cottondale Alabama USA
  • Submitted:
    Wed, September 27, 2017
  • Updated:
    Tue, November 28, 2017

 I had ordered a 14 oz bottle of bug kill cost of $14 95 $500 shipping handling total cost$ 19 95 received a 3 oz bottle at no cost but still charged my bank account $19.95 they are rippoffs try to,call does not answer will not respond to e mail or text

1 Updates & Rebuttals


Janice

Hollywood,
Florida,
United States

Issue with the order

#2UPDATE Employee ..inside information

Tue, November 28, 2017

Hello,

We receive the order from the customer last September 19, 2017 for 1# Green Bean Buddy™ Bug Killer 3oz thru our website checkout.

It has been shipped via UPS tracking # 1ZA21W280361189169 and has been delivered last 09/25/2017.

The product size is clearly posted including the price of the product here: https://www.greenbeanbuddy.com/c/pest-control/sprays/. The 3oz is a Travel bottle we offer for $14.99. We dont have a 14 oz bottle at all.

The customer can also return the product within 30days for a refund per our Return Policy howevr we have not receive any communication from him per our record.

If theres issue with the product, customer can contact us during office hours and all our contact information is available here: https://www.greenbeanbuddy.com/customer-support/

Phone #: 1-844-6099699
Email: support@greenbeanbuddy.com
Live chat: online from 9am till 6pm EST

Thank you!

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