Complaint Review: Optimum Voice

First, I would like to say thank you, for taking time for reading my letter to you. I will try to be as brief and to the point as possible.

I was an Optimum Voice telephone customer (Cable Vision VOIP). I cancelled my service with Cable Vision on 3/14/06 and migrated my number to a company called Sun Rocket another VOIP telephone company. The problem that I am having with Optimum Voice is that anyone who still is with Optimum Voice cannot call my number and there are a lot of people that are with Optimum Voice. I could call people on Optimum Voice numbers, but they cannot call me.

I called Optimum Voice numerous times and asked them; please could you fix this problem because you have some sort of lock on my number. When ever someone tries to call me from Optimum Voice gets a recorded message saying that my number is disconnected. I then had my friends and family call Optimum Voice and complain about the problem and the answer they got was that you will never be able to call that number.

I never heard of such a thing in my life! Everyone else from a landline, any other VOIP and/or cell could call me except Optimum Voice customers. The reason why I am calling is because I called them 6-times documented and the last time they told me that I am not a priority because I am no longer with Optimum Voice. I cannot believe they said that to me. I was never late with any of payments not even once and this is how they treat me, I could imagine how they would treat other customers.

This is really unacceptable that I am missing phone calls because they refuse to unlock my number or fix the routing problem on Optimum Voices network. Please, please if you could help me with this matter I would really appreciate it.

Again, thank you, for taking time to read my letter.

Jim
11557, New York
U.S.A.