Optimun cable Billing W,Milford NJ
Optimum (cablevision of NJ) promised me the same package and price (james was his name) I had the previous year back on March
31, 2016 and they would credit my account for the difference because they had already debit my account. Amonth later I looked at
my statement and found nothing was credited and I was payng the higher rate. I called on May 3 and they informed me that James
might had given me the wrong info and they would have to look into it and listen to the tape and would call me back i 72 hrs. Well
I waited the 72 hrs and no call. After waiting 2 more days I called them and they haven't received an answer yet. Really, well I spoke
with a top supervisor (April) May 11 and she informed me she would look into it and get back to me yeah you guessed it 72hrs, well
she did leave a message and said no one in the other dept has gooten back to her and she would follow up on Maonday with me.
So on Monday did she call, hell no, nor on Tuesday or Wednesday. Yeah I had to call them back on Thursday, Asked to speak with
April and they only could transfer me to a supervisor, (Anthony) now keep in mind, all these phone calls, you have to explain your
problem to each and every one them. Well Anthony wanted to know how he could help, I informed him that April was on the case
what case I'm not sure, but get in touch with her and have her call me. Well 10 mins later April called and guess what, the other
dept had not gotten back to her, Really 9 days later, the other dept hasen't responded yet. Are you kidding me and this is a
corporation. It would take less than 1min to find the phone call on the hard drive and retrive it. I've been with this company
for over 20 yrs and to be treated this way is totally unproffesional. Still no resolution.