Complaint Review: OptumHealth Bank

I have health insurance provided by Golden Rule, which is a UnitedHealth Group company. When I initially became insured with Golden Rule, I was never informed I had the right to choose my own health savings account administrator. I was originally with Northern Trust, then Exante Bank, which changed to OptumHealth Bank. Throughout all of these transitions, I was never once notified of the fees associated with my health savings account. I recently read an article in a magazine about health savings accounts with no monthly fees, which led me to move my account to American Chartered Bank. When I applied with American Chartered Bank, I requested that they transfer my account directly from OptumHealth Bank. The transition from one account to the other seemed to go smoothly, until I noticed a $20.00 balance discrepancy. OptumHealth Bank transfered $20.00 less to American Chartered Bank because of a transfer fee I have never been informed of at any time. I ask OptumHealth Bank to waive the fee with no luck.