Complaint Review: Orange Coast Chrysler Jeep Dodge - Costa Mesa CA

" Thus, NO CLIENT should ever have to go through such a car buying experience "

  A "buying" experience usually involves exchanging something of value for the car.   You stiffed them with worthless checks then expected them to trust you to make good on them, after they did what you asked?     I gotta say, I rarely side with anyone in the slimy car business on this site, but you really take the cake.    For the last time :  You didn't buy anything.   You stiffed the dealer with worthless checks as a down payment.

    If they were smart, they should have turned the checks over to the DA or County Attorney.   Writing checks without funds to back them is criminal in most jurisdictions.  And no, trying to get a dealer to do what you want is not a valid excuse for writing rubber checks.

I have offered many times to make good on the checks, IF the repairs that was promised and that are under warranty were fixed. That has not happened. Why would I trust to now give the only strong hold I have, the cash, if I could not trust them to fix the problems before. That is not hillarious, it is simple.

I am not a used car salesman, I am a consumer, if I had known that I could take the car to any other dealer for items under the manufacturers warranty, I would have done that. On Thursday, when I was advised to file a complaint at the manufacturer cause that will impact their CSI (Customer Satisfaction Index), the manufacturer told me that both vehicles are under "manufacturer warranty" and besides the items they promised in writing on the "after sale work-order", that would have been fixed already. The first time when I complained about problems, the dealership where I purchased the vehicles should have told me to go to any Dodge dealer, NOT refused to help me cause they won't honor warranties!

Last but not least, I have in email communication, first that we were approved with no down-payment, and in later communications, "take as much time as you need". Again, the dealership should have indicated a time on that "take as much time as you need", not leave it up to me to decide when that time is. I am the consumer, not the dealership.  Does that answer all your questions? Then I have about 20-30 text messages, in writing. I would not post something here, if I had not evidence to back it up. I have had the cash for the checks a long time, ALL ALL ALL I wanted was that the problems on the car would be repaired so that we could make an even trade, that was never a possiblity for them, they wanted the cash for the checks, but refused the repairs on the car!!! Are you kidding me, how does that make sense? And what is funny about it?? WHO will now pay for the damaged bumper and the wheel alignment AFTER the Used Car Sales Manager drove over the sidewalk and center island?? More problems that I expect they fix before I give them the cash.

REAL people who read this, will do exactly what I did!! There is no amount of threats that resolve any problem other than doing what is right. In this instance, since I should have been a "valued customer", they should have offered that I bring the car in, repaired all the items I requested, and I would have paid them the cash on the post-dated checks. By calling my friends and family, threatened with the DA's office, but not honoring warranties and items in writing, is NOT the way to treat your clients. Thus, NO CLIENT should ever have to go through such a car buying experience, with this dealership or ANY other dealership!!!

".The piece of the puzzle that is missing on the checks, is "remember" I had as much time as I needed!! When is that time up? "

   I think it's when the date on the post dated check arrives.   Did you think they would just wait for months or years if you 'needed' it?

  The funny part about this is you keep talking about all of the things (like warranties) that you "purchased".   Post dated checks without funds to back them do not equal a purchase.

buy a car from these trash.

The OP's last response is pretty darn hilarious, or maybe scary actually.  I think our country is doomed when our citizens have this kind of mentality. 

Why do you refuse to answer my three previous questions?

Coast and Robert, I think I hit the nail on the head that you are from OC Auto trying to make yourself look good with your rebuttals. My best guest is that you are Ryan McCulloch, grow some balls please. You even sound like a used car salesman :(

If you are not ready to honestly work with clients that has credit issues, DO NOT ADVERTISE it! Stop buying lists of bankruptcy clients. You can deceive those clients because they are vulnerable.  Should I also post that people with damaged credit SHOULD NOT go to Orange Coast Chrysler Jeep because you will get screwed and you should know it in advance? Is that the bottomline of your rebuttals?? Sure sounds like it. Okay then, consumers, when you receive a letter in the mail, or a post-card, after your bankruptcy was discharged, to say that you are pre-approved up to a certain amount for a vehicle loan (2nd Chance Financing), DO NOT go to Orange Coast Chrysler Jeep! You will get many of those letters in the mail, go to another dealership, there will surely be decent and honest dealerships amongst those, but not OC Auto, because as you can see now, you will get screwed because of your credit, and you will have no recourse, it will be your fault you got screwed because OC Auto takes no responsibility for their actions or customers.  Then instead of fixing the problems, they will sit on the internet the whole day and answer rebuttals. THIS is why the problems with this dealership doesnt get resolved, because the people that are suppose to resolve it, sit on the internet and write rebuttals and reviews to make themselves look good! You say I have to much time on my hands, absolutely! Apparently so do you, because you have the time to copy and paste everything I say and write about it, defending yourself. Such a shame that in this economy, used car salesmen still have time to communicate on the internet and not use their time productive to resolve the problems that their clients are experiencing. Very very sad indeed.

The truth is out, no matter my credit, or the kind of rope they used to tie me down, people will now know to be cautious to go to OC Auto. They will think twice before they trust any of you.

Another question for you to dodge
- Great wordplay with that one Coast. 

Anyway back to the OP.  If I had a $1 for every company I was ever accused of working for I could retire from my REAL job.  Oh and that has nothing to do with this or any other car dealer, sorry to disappoint you.   Unfortunately the "you are an employee" is Standard by people who have nothing else to ad so they throw that out trying to make their point sound more important, when in fact it has the opposite effect.

Hi Robert of Irvine, you sound exactly like the dealership
- So they told you that you should have walked out.  They told you that you were heading for disaster by having to make payments on the down payment.   Yet even with them telling you the exact same thing I did, you decided to stay.  Well if they did rip you off...YOU and only YOU let them do it.

I could have gotten up and walked out, but you know used car sales men, they don't let you go, no wonder their bad names.
- So what type of rope did they use to tie you to the chair?  If you are the vulnerable I would suggest you never try to make any other deals without a responsible party with you making sure you don't get into trouble.

The piece of the puzzle that is missing on the checks, is "remember" I had as much time as I needed!!
- Of course you had that in writing? I would love to see you make the claim that this meant 25 years.

Like the sales man told me
- Even with what you have been through you still believe what a salesman "tells" you? 

"Since I "purchased" additional warranties, I called. Now I was told that those warranties would not be honored since I have not made my down payment yet."

"Also, the cars should still have the factory warranty"

A customer with a vehicle under factory warranty can request service from a dealer other than the place of purchase. Did you request that from another dealer?

"I could have gotten up and walked out, but you know used car sales men, they don't let you go"

You chose to stay because your credit is in the gutter and they had you hooked.

What are the year, make & mileage of these vehicles?

Hi Robert of Irvine, you sound exactly like the dealership. Why don't you use your real name and company title.The piece of the puzzle that is missing on the checks, is "remember" I had as much time as I needed!! When is that time up? Also, the cars should still have the factory warranty, plus I purchased extended warranties, those were NOT conditionally upon the down payment.

If the false promises that was made would have been honored a long time ago, the down payment would have been resolved. It is a refusal to honor simple things and constant threats, that stalled everything else. I could have gotten up and walked out, but you know used car sales men, they don't let you go, no wonder their bad names. They have all those tricks and frequently used scams to make sure you sign and leave with a car.  Apparently from what I understand, most of the employees at this dealership went through a tough time also, and filed for bankruptcy also. Like the sales man told me, he has a credit repair company that can fix and remove anything from the credit reports? All sounds like a big scam to me. 

CONSUMERS RUN from this dealership and its employees!!!!!! Don't let them misuse your weaknesses to their advantage to deceive you!!! There is enough honest dealerships to do business with!!! Run while you can.

When we were ready to sign the paperwork, the initial $0 down payment, changed to massive down-payments.
- When they did that why did you continue with the deal?  Why didn't you get up and walk out?

I can also see that there is probably a reason you had to deal with a Second Chance dealer.  You not only decided to get a loan on a car but you had to do a "deal" with the dealer to spread out your down-payment.  That is a recipe for disaster and that is what you got.

If you had a written agreement as to when you would make the payments on the down-payment and you were meeting that schedule, you MAY have a valid complaint about them not honoring your warranty until it was paid.  Unless of course that clause was in your agreement to not start the warranty until the full down payment was made.

But when you default on your payments(either your regular or down-payment) the dealer or finance company(depending on which payment) has the right to repossess the car.  There is no "I am tired of you harassing me for payments so I will just give it back".  It becomes a Repossession and you are still responsible for the loan balance after they sell the car.  Unfortunately if you did just get out of Bankruptcy you don't have an out and are going to end up paying for it if they decide to sue you.

You didn't mention what happened to the post-dated checks. Did you leave them good checks? There must be a reason why the car (or both cars?) was/were repossessed. You left out a major piece of the puzzle.