ORANGE COUNTY MATTRESS worst costumer service West Hollywood California
Literally the worst customer service experience I have ever had. I purchased a mattress 1 1/2 years ago. The middle of my mattress started to sag and I couldn't sleep at night. I bought this mattress because I have back issues and the mattress/company has made it worst.
So, I called the warehouse to have the mattress replaced. I wasn't asking for something more expensive. I just wanted the "good quality" product I purchased. For 3 MONTHS I called the warehouse. They couldn't "find" my receipt.
Here's the issue. I bought the mattress 1 1/2 years ago. I do not have the receipt. BUT there is a specific code on each mattress. This code acts like a receipt. You put the unique code into the system and all transactions of product are documented. This make sense right?
Well not to OC mattress. After I wrote a Yelp review they contactedme again asking for the receipt. Since I bought it almost 2 years ago I no longer obtain the receipt. But with the specific code on EACH mattress OC Mattress should have all records of sales. I asked Scott, in the warranty department, for the receipt from the stores system. He said they did not have it even though the unique code on the mattress acts like a receipt.
This is a perfect example of a large company selling a product and ignoring the customer afterwards. They denied the record of receipt. So OC Mattress has NO RECORD AT ALL of my transaction. This raises a red flag. As if there is illegal business.
There are expectations of customer service and proper documentation from a company as large as this. They are denying any receipt and completely ignoring the fact that they sold a paying customer a poor quality product.
If you have a back problem or any body alignment issues go else where.
I was very patient and respectful to customer service and in exchange I received horrible service ans STILL continue to call so my mattress can be replaced. That is all i'm asking for.
Steer clear of this company. It is a horrible product, with horrible customer service, and horrible standards.
1 Updates & Rebuttals
Tyg
Pahrump,Nevada,
USA
Interesting...
#2General Comment
Mon, July 13, 2015
See the RESPONSIBLE thing to do is to have ALL of your large purchase reciepts in a file. It may SEEm to be redundant but here is a perfect situation where a filed reciept would save the day. YOU are expecting too much. It was on YOU to keep proof of YOUR purchase and its NOT on them to do so. For all they know YOU purchased this mattress used and are attempting to get something for free. While unfortunate you only have your fellow citizens to blame for this situation. THEY are the ones who have so screwed over companies to the point where companies no longer CARE!!! There was a time that a CS rep would have assisted you in remedying this situation. But with NO RECIEPT as a proof of purchase they will no longer extend themselves. Ownership IS NOT proof of purchase. Put a board under the mattress and move on. Your one year warranty has expired and unless YOU purchased an extended warranty there is no help.