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  • Report:  #1204792

Complaint Review: Orange Van Lines

Orange Van Lines and Jenny Muller Bait and Switch with Orange Van Lines Houston Texas

  • Reported By:
    DOnt use Jenny Muller with Orange Van Lines — Baton Rouge Louisiana
  • Submitted:
    Tue, January 27, 2015
  • Updated:
    Tue, January 27, 2015

I was quoted on a 2 bedroom apartment to move from Baton Rouge to Arizona. The initial quote was 2,5550 based on what Jenny Muller said I would have in CUBIC feet. I don't know how to evaluate a cubic feet but I did tell her that I moved in a Uhaul of 26 feet, that was completely full.  I also gave her the dimensions of the couch so she would have a better idea of what I was moving and how much space I would need.  I told her the large items I had: couch, kitchen table and chairs, bed,  etc,  as well as a large quantity of boxes, large and small. The quote came to 777 cubic feet. I assumed she knew how to do her job and that the quote I was given was around the price that I was going to pay. I anticipated I may pay a little more because I didn't have a final count on the boxes. I received an email saying pick up would be between 2-4 but that same afternoon the movers called and changed it to 7pm. Then the movers came and he said it was going to be 1200 cubic feet and around 4000 DOLLARS!!!!! It was a complete bait and switch. They didn't move anything that night and only wrapped 2-3 items because it was raining. I was understanding of that. which I had to come the next morning at 7am and then spend 3 hours to move the items. Now I am trying to get some type of compensation for the time and complete under estimation of my quote. Looking back she should have started at 3,000. I think Jenny is incompetent. Do NOT allow her to do your estimate.  What a terrible experience! You are better off using Uhaul and getting the movers they post on their site to help. Will update if compensation occurs. But I honestly am not counting on it. 

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