Complaint Review: orangewebsite.com

orangewebsite.com hosting review. I signed up for a VPS in August 2013 with orangewebsite.com. After experiencing a ddos attack on a site I host I signed up for protection for an extra 200 USD a month and moved the site to my VPS on orangewebsite.com after they claimed the protection was active.

Shortly after, the VPS went down, due to a hacker trying to blackmail a customer of mine with ddos. I opened a support ticket with orangewebsite.com and support replied:

Jóhann Geir || Staff Hi,
I have forwarded a reboot request to the datacenter for you.

After 15 HOURS and numerous requests for an update was told they did not have an update from their upstream. This is in my opinion a lie as in all my years in hosting the upstream provides updates.

After 20 hours I got the following response:

Joona J. Karppinen || Staff Hi,
VPS rebooted.
Please let us know if we can assist you further with anything else!
Best regards
Joona Karppinen

Now,  according to orangewebsite.com it took 20 hours to do a one click of a button reboot.

VPS is still down, nothing was fixed, and they no longer reply.

I can conclude that the ddos protection is an outright LIE. Their is ZERO protection and by claiming they offer it, and accept payment for it, they are committing fraud.

Pay hundreds of dollars and this is the treatment? There are hundreds of hosting sites that offer offshore hosting and in better jurisdictions than Iceland. China, Malaysia, and Russia to name a few.

I am saddened after reading these glowing reviews online of orangewebsite.com, which now many sound fake and posted by them.

If there is even a remote possibility your site or a site on the same server you reside on orangewebsite.com is attacked your site will be down. I would implore people thinking about hosting with orangewebsite.com to go elsewhere.