Complaint Review: orangutan Home Service

From June 17 to July 6 I had a broken down Trane under warranty,  American Home Service put it in--- Then American Home Service became Orangutan Home Service.  On May 27, 2015—called Orangutan as I heard a grinding sound from my a/c unit. Stated everything was up to speck—but could be the condenser going out.  June 16—that even was the start of this nightmare--- Orangutan Home Service, had long waits on the phone, never returned phone calls. Stated it was Trane’s fault as they wouldn’t ship the part for 5 to 10 days.  Finally provided a room a/c unit after 9 days.  On June 30 went down to check on status of parts—as they wouldn’t return my calls.  They stated the parts guy quit, and didn’t know the status.July 2—came out to install—but didn’t have the fan, or the correct part.. July 3—came back still didn’t have the fan motor—installed a non trane motor and said it would be fine.  Called back as it wasn’t sending air out.—Turned off motor—July 4—Was told  my part would be installed on Monday from 3-5—Called Monday July 6—was told they never said that.. At that point I told them they better get my a/c done—or I was going to call every TV news channel.. Reply  by gal—I guess I better find someone to go and get the part.  At 4:30 tech showed up to put in part. 

Called Trane—and informed them--- about this unethical company--- and they provided other service company names.